Whatare included on the global SIM card?
Starting April 19th, 2016, our OneSimCard international SIM card comes with two
The primary European is based in Estonia (country code +372). Estonia is a member of the European Union and one of the most high-tech and entrepreneurial societies in the world, especially when it comes to telecommunications. The world-famous program Skype was invented by Estonian developers.
You can choose your area code for the free 30 day U.S. and Canada PENs. Australia and UK numbers are randomly assigned. You can choose to activate your free PENs when you activate your SIM card or at a later date. Once your free PEN has been activated, it will be active for 30 days unless renewed monthly or yearly for a small cost. If you would like to choose your own U.S. or Canada, Australia or UK area code or a Toll Free number, you can also order those
You can order an unlimited of Personal Extra (PEN) in many countries including:
Costa Rica ( +506)
Czech Republic (+420)
Dominican Republic (+1809)
El Salvador (503)
Guatemala ( (+502)
Hong Kong (+852)
|New Zealand (+64)
Puerto Rico (+1787)
South Africa (+27)
South Korea* (+82)
* Indicates countries where local government regulations require proof of residency to purchase a PEN. PENs in these countries can be ordered for 6 and 12 month periods; PENs in all other countries are available for 1 month or longer.
Have phonein as many as 61 different countries on one SIM card! You can also set your Caller ID to display a Personal Extra instead of your primary European .
You can view a complete list of available here¬†¬†
PLEASE NOTE: There is an additional charge of 20c/min to receive calls on your U.S. number or other PEN (except for a UK-Mobile PEN which only adds 25c per call). All SMS text messages must be sent to your primary European, except for USA, Canada and UK Mobile SMS Enabled PENs. Receiving SMS on USA or Canada SMS Enabled PENs costs $0.09 per SMS. Receiving SMS on UK Mobile SMS enabled PEN is free. UK Mobile SMS enabled PEN will not show the outgoing SMS caller ID when used with the Europe & More SIM or the Expedition SIM. It can only show the UK on the caller ID when used with the Universal SIM.
Free US and Canada PENs issued before December 8th 2014 will not accept text message. They could be used only for voice calls.
Starting June 3rd 2015, OneSimCard offers new USA and Canada PENs capable of receiving SMS. These PENs can be ordered separately and carry a charge of 9 cent per received SMS.
Starting January 1st 2018, OneSimCard offers special new USA - SMS for Bank verifications PENs.¬†These USA and Canada PENs are capable of receiving SMS from most US and Canada financial institutions -most banks, Paypal, credit cards etc, as well as some apps like Uber ( but not from Whatsap).¬† These here.are also SIM VOIP capable and will work as a regular US PEN for incoming calls and SMS. SMS received on such PENs can be configured so the copy of the text is always forwarded to an email of your choice. This means that you can receive these Bank, Apps and Institutions SMS not only when you travel but any time by email too. Bank Verifications PENs are ordered separately. You can learn more about these special
Can I transfer my
Can I transfer myand balance from my standard OneSimCard SIM when I upgrade to a OneSimCard Plus SIM or other SIM card?
Can I keep receiving calls made to my regular cell
Can I keep receiving calls made to my regular cellor landline while traveling abroad?
Yes, you can easily forward calls from your regular cell, home , office, etc. to your OneSimCard while you're abroad!
Your OneSimCard international SIM card comes with both a European and U.S.. To forward your regular U.S. to the SIM, just set them to forward to the U.S. that's included with your SIM card.
You can also order unlimited Personal Extra
Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.
Please Note: Your subscription to a Personal Extra starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.
Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.
Alltel, Sprint PCS, Verizon Wireless, Nextel, Cricket Wireless
To activate Call Forwarding:
To deactivate Call Forwarding:
T-Mobile and AT&T Wireless GSM
To activate Call Forwarding:
To deactivate Call Forwarding:
Please note that Sprint and Nextel may charge an extra 20c/min on forwarded calls.
I have Range Roamer (Rangeroamer, Chit-Chat), I-Roam ( Iroam), Expo Mobile, Brighttel or iKappa SIM cards withstarting with +372. Can I switch to become OneSimCard customer?If you currently have RangeRoamer (Range Roamer or Chit-Chat), I-Roam, Expo Mobile, Brighttel or iKappa SIM cards with the country code +372 ( Estonia) and can't get a service from the vendor you purchased the SIM card from and thus having problem, you can register the SIM with OneSimCard.com and keep the
Whichwill be shown on the caller ID when I make a call using OneSim VoIP? Your active OneSim VoIP Personal Extra (PEN) will be shown on the caller ID.
I have an iPhone and am receiving charges for SMS sent to a UK mobile447786205094. Why?This is a known issue with Apple's Facetime and iMessage applications on Apple iPhone¬† devices. We recommend disabling Facetime and iMessage so it will not be able to automatically send SMS to this 447786205094
Whichare compatible with OneSimCard service?
Older Verizon & Sprint dual-mode CDMA/GSM "World here." such as BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown), are compatible with OneSimCard, however require special dialing instructions shown
All iPhone modes and Androids GSM Phones are compatible with OneSimCard.
1. Locate OneSimCard Menu.
¬†On iPhones it is called SIM Applications menu and is located under Settings-menu
¬† ¬† ¬† ¬† ¬†On Androids it is called SIM Toolkit app and it looks like one of the apps
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
Are there any international toll-free or local Common Access
Are there any international toll-free or local Common Access(CAN)?
OneSimCard international mobile service does not require dialing any access
When someone calls you through a Common Access they receive a prompt where they then enter your primary European starting with 372 to reach you. For a direct connection, we recommend adding a Personal Extra (PEN) instead.
At this time we have Toll Free and/or Local Common Access in the following countries:
You can find these in the User Guide or while logged in to your OneSimCard web account portal.
Yes. Your OneSimCard mobilecan currently be forwarded to EU, Canada, USA, Russia, Ukraine and Belarus . It's 100% free to forward your OneSimCard to many countries including to U.S. or Canadian . Forwarding to some countries, as well as to satellite , will carry a forwarding charge as listed in the Rates & Coverage page on OneSimCard.com.
To enable/disable call forwarding from your online account:
Log in at OneSimCard.com and go to the My SIM Cards menu. Select your SIM cardand enable/disable Call Forwarding on this screen.
To enable/disable call forwarding from your:
Dial *146*081*XXXXXXXXXXXXX# and press Send/Talk (where XXXXXXXXXXXXX is the forward-toin international format: 00+countrycode+ )
Newer SIM cards use *81* instead of *081*
Example: to forward to U.S.1-617-555-1212, dial *146*081*0016175551212# and press Send/Talk.
If you get an "Unknown Format?" message, dial *146*81*0016175551212#
To disable call forwarding, dial *146*080# and press Send/Talk. If you get an "Unknown Format?" message dial *146*80# and press Send/Talk.
What should I do if my OneSimCard
What should I do if my OneSimCardor SIM card is lost or stolen?
To prevent this, log in to your account and activate the option to block your service immediately after you notice your or SIM card is missing. You can find this option in the My SIM Cards menu. Your OneSimCard service for this SIM card will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM.
Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.
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