OneSimCard FAQ

Starting April 19th, 2016, our OneSimCard international SIM card comes with two phone numbers: European (Estonia) and U.S. numbers. For Canada Customers it is European and Canadian numbers. For Australian customers it is European and Australia numbers and for UK customers it is Estonia and UK Mobile numbers.

The primary European number is based in Estonia (country code +372). Estonia is a member of the European Union and one of the most high-tech and entrepreneurial societies in the world, especially when it comes to telecommunications. The world-famous program Skype was invented by Estonian developers.

The Free 30 days U.S., Canada, Australia and UK numbers are randomly assigned and you can choose to assign the number when you activate your SIM card or at a later date. Once your free PEN is assigned, it will be active for 30 days unless renewed monthly or yearly for a small cost. If instead you would like to choose your own U.S. or Canada, Australia or UK area code or a Toll Free number, you can order this separately.

You can order an unlimited number of Personal Extra Numbers (PEN) in many countries including:

Have phone numbers in as many as 61 different countries on one SIM card! You can also set your Caller ID to display a Personal Extra Number instead of your primary European number.

You can view a complete list of available numbers  here 

PLEASE NOTE: There is an additional charge of 20c/min to receive calls on your U.S. number or other PEN (except for a UK-Mobile PEN which only adds 25c per call). All SMS text messages must be sent to your primary European number, except for USA and Canada SMS Enabled PENs. Receiving SMS on USA or Canada SMS Enabled PENs costs $0.09 per SMS.

Free US and Canada PENs issued before December 8th 2014 will not accept text message. They could be used only for voice calls.

Starting June 3rd 2015, OneSimCard offers new USA and Canada PENs capable of receiving SMS. These PENs can be ordered separately and carry a charge of 9 cent per received SMS.

Starting January 1st 2018, OneSimCard offers special new USA - SMS for Bank verifications PENs. These USA and Canada PENs are capable of receiving SMS from most US and Canada financial institutions -most banks, Paypal, credit cards etc, as well as some apps like Uber ( but not from Whatsap).  These numbers are also SIM VOIP capable and will work as a regular US PEN for incoming calls and SMS. These PENs are ordered separately.

OneSimCard will work with almost any unlocked GSM tri-band or quad-band cell phone. A partial list of compatible cell phones that we have tested can be viewed here.

If you need to unlock the phone, we suggest contacting your carrier or phone manufacturer for unlocking information or services.

If your phone is not a quad-band phone, please make sure that the bands of your phone are those required in the country of your travel. You can look it up here.

If you are still unsure whether your cell phone is compatible, contact support or purchase an international cell phone and SIM card bundle from us, which all come preloaded with our international SIM card, $10 balance and All in One International Travel Adapter Plug.

Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!

Your OneSimCard international SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card.

You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.

Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.

Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.

Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.

Alltel, Sprint PCS, Verizon Wireless, Nextel, Cricket Wireless

To activate Call Forwarding:

1. Press *72 on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number).
3. Press OK/Send (a tone will confirm that Call Forwarding is active).

To deactivate Call Forwarding:

1. Enter *720 on your cellular phone.
2. Press OK/Send (a tone will confirm the deactivation).

T-Mobile and AT&T Wireless GSM phones

To activate Call Forwarding:

1. Press *21* on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number) followed by the # key.

To deactivate Call Forwarding:

1. Enter #21# on your cellular phone.
2. Press OK/Send.

Please note that Sprint and Nextel may charge an extra 20c/min on forwarded calls.

To determine if your phone is locked, if you haven't already purchased a OneSimCard international SIM card then call your wireless provider. If you have already purchased from us then insert the OneSimCard SIM card. If you get any of the following messages on your screen after entering the pin then your phone is locked:

• Insert SIM
• SIM not valid
• SIM Card Not Accepted
• Enter Restriction Code
• Enter Special Code
• Enter Subsidy Code
• Enter Subsidy Password
• Contact Service Provider (Motorola)
• or any other similar messages!

Some mobile phone carriers lock their phones so they can't be used with other carriers. The simplest way to find out if the phone is locked is to borrow a SIM card from anybody who is using a different mobile service provider. If you power-up the phone and it recognizes the SIM card, your phone is unlocked and OneSimCard's international SIM card will work as well.

If you need to unlock the phone, we suggest contacting your carrier or phone manufacturer for unlocking information or services.

US Customers can read more about unlocking phones in this article of the Computer World magazine.

• Purchase a Travel Phone or Travel Phone Bundle from www.OneSimCard.com
  OneSimCard offers many travel phones and travel phone bundles which will allow you to use OneSimCard worldwide. Please go to: www.onesimcard.com/international-cell-phones/


• Purchase a MiFi Device from www.OneSimCard.com
  OneSimCard offers WiFi Hotspots (MiFi) which allow you high speed internet access over WiFi or mobile data.  MiFi can support multiple devices. When using OneSim VoIP calling is possible from any location offering a good WiFi connection. For additional information please go to: www.onesimcard.com/international-cell-phones/

All 3 OneSimCard SIMs work in a very similar manner.  They all use an Estonian Mobile Number as the primary number and offer a Free US or Canada PEN for 30 days. All OneSimCards also offer many  additional features such as Global Concierge, 24/7 Live Technical Support, SIM VOIP and Apps for iPhone and Android.

The main difference between the 3 SIM cards is that OneSimCard Plus offers Voice and SMS Text Messaging in many more countries.  The OneSimCard Data & Roam is recommended mostly for Internet Data on iPads, Smart Phones, Mi-FI devices and generally offers lower Internet Data Rates and Data Services in many more countries .  For some countries like Canada, Cuba, Brazil and a few others, the OneSimCard Data & Roam offers lower calling rates. 

The OneSimCard Europe & More was specially created for European travelers and offers our best calling rates to the US & Canada,  from the 40 included countries, all with easy Direct Dialing, while OneSimCard Plus and OneSimCard Data & Roam utilize callback.

OneSimCard Plus, OneSimCard Data & Roam and OneSimCard Europe & More also operate on different networks in many countries.

You can compare rates for all these SIM cards here.

Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); LG KP Series, HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It may only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.

To make an outgoing call you may need to do the following:

Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:

For example, to call to Boston USA you should go to the SMS menu of the phone and send a message:

Please Note:

1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.

2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000

• To turn voicemail ON from your phone:
  dial 091 and press the TALK/SEND button
• To turn voicemail OFF from your phone:
  dial 090 and press the TALK/SEND button
• To check if you have any voicemail messages from your phone:
  dial 094 and press the TALK/SEND button

Some OneSimCard international SIM cards works in Japan, South Korea and Myanmar. However, these countries use 3G/WCDMA networks, so only phones with the specific 3G/WCDMA/HSDPA/UMTS 2100 frequency will work in these countries.

OneSimCard offers several cell phones with the necessary band for Japan and South Korea that also work in every other country where we provide service:

• View all of our international cell phones.

Older Verizon & Sprint dual-mode CDMA/GSM "World Phones" such as BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown), are compatible with OneSimCard, however require special dialing instructions shown here.

All iPhone modes and Androids GSM Phones are compatible with OneSimCard.

• To check your balance dial *146*099 and press the TALK (or SEND) button
• To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
  where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
• You need to press * on your phone in the above dialing sequences
• Activation of voice mail *146*091 and press the TALK (or SEND) button
• Deactivation of voice mail *146*090 and press the TALK (or SEND) button
• Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
• To listen to voice mail *146*095 and press the TALK (or SEND) button

OneSimCard international mobile service does not require dialing any access numbers when calling from international locations, you simply dial as you normally would when you're abroad. However, when somebody is calling to your OneSimCard phone there is an option for them to call you through a Toll Free or local number rather than dialing your European mobile number directly, which could be expensive for them. This call will instead be charged to your OneSimCard account at an additional 20c/min to the incoming rate in the country where you are receiving the call.

When someone calls you through a Common Access Number they receive a prompt where they then enter your primary European number starting with 372 to reach you. For a direct connection, we recommend adding a Personal Extra Number (PEN) instead.

At this time we have Toll Free and/or Local Common Access Numbers in the following countries:

• Argentina
• Australia
• Austria
• Argentina
• Brazil
• Canada
• Cyprus
• France
• Germany
• Greece
• Hong Kong
• Israel
• Mexico
• New Zealand
• Russia
• Spain
• UK
• USA - Toll Free as well as local Common Access Numbers in New York City, Washington DC and Los Angeles

You can find these numbers in the User Guide or while logged in to your OneSimCard web account portal.

Yes, you can send SMS messages by sending an email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the 11-digit OneSimCard mobile phone number you are trying to reach.

Please note that message should be sent in English characters only and no attachments to this email are allowed.

This option of sending SMS by email provides a completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive it. The maximum number of daily received SMS sent by email or from the web per SIM is 25.

Starting June 3rd, 2014 OneSimCard offers new USA and Canada PENs capable of receiving SMS ( Text Messages) . These PENs carry a charge of 9 cent per received SMS. These PENs can receive only SMS sent from a mobile device and will not receive texts sent from web sites of Gmail, Yahoo, banks etc. If you need to receive alerts from the web site sent to your mobile phone, we suggest you to select the alert option by email and provide OneSimCard email of your phone 372XXXXXXXX@sms.onesimcard.com, which you will receive as an SMS.

Yes! Data packages are available on all SIM cards - Plus, Europe & More and Data & Roam SIM. Please see below.

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OneSimCard Plus

For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Package for most European countries plus Canada, India, USA and other countries around the world.

Global Data Packages

Global Data packages cover the following countries:

Abkhazia, Aland Islands, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Barbados, Belarus, Belgium, Bermuda, Bonaire, Brazil, British Virgin Islands, Bulgaria, Canada, Canary Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madeira, Malaysia, Malta, Mexico, Moldova, Montenegro, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, S. Ossetia, Saba, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Eustatius, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Vincent & Grenadines, Suriname, Svalbard, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Tibet, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Vatican City and Vietnam.

Super Select Data Package

Super Select Data package covers the following countries:

Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Belgium, Brazil, Bulgaria, Canary Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Palestine, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Tibet, Turkey, USA, United Kingdom, Uruguay and Vatican City.

5 GB Giga Data Package

5GB Giga Data Package covers the following countries: 

Abkhazia, Aland Islands, Denmark, Estonia, Finland, Greece, Israel, Latvia, Lithuania, Norway, Russia, S. Ossetia, Sweden and Tibet.

3000 MB China Data Package

3000 MB China Data Package covers the following countries: China. 

2018 FIFA World Cup Russia Package

2018 World Cup Russia Package is available on OneSimCard Plus only and covers the following countries: Russia

OneSimCard Plus packages utilization rules:

If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

PLEASE NOTE:

• Once you activate a Data Package, the amount charged is not refundable.
• Data not used during package period will be lost.
• After the Data Package expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Package.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

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OneSimCard Data & Roam

OneSimCard Data & Roam offers 4 Data Packages which are available in most European countries plus many other countries. The DataPackages are based on the length of time the package will be available. There are two sets of countries where data packages are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Packages are available in all countries where the data packages are offered. Please review the table below:

Global Data Packages

OneSimCard Data & Roam package utilization rules:

If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

The Advantage Data Allowance countries are:

Abkhazia, Aland Islands, Albania, Armenia, Australia, Austria, Azores, Belarus, Belgium, Bulgaria, Canary Islands, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Madeira, Malta, Monaco, Montenegro, Netherlands, New Zealand, Nicaragua, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, S. Ossetia, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Svalbard, Sweden, Switzerland, Tajikistan, Thailand, Tibet, Turkey, U.S. Virgin Islands, USA, Ukraine, United Kingdom, Uzbekistan and Vatican City.

The Standard Data Allowance countries are:

Andorra, Azerbaijan, Canada, Chile, Guatemala, India, Israel, Kenya, Malaysia, Mexico, Panama, Peru, Philippines, Saudi Arabia, Serbia, Taiwan and United Arab Emirates.

5 GB Giga Data Package

5GB Giga Data Package covers the following countries: 

Turkey.

Super Select Data Package

Super Select Data package covers the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Turkey and United Kingdom.

To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package Section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

PLEASE NOTE:

• Once you activate any Data Package, the amount charged is not refundable.
• Data not being used up during the package period will be lost. Any Turbo Package Data unused by this time, will be lost too.
• After the Data Package expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Package.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

Data & Roam SIM allows to check the status of the package and activate new data package directly from the OneSimCard Mobile Phone at http://onesimcard.data

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   OneSimCard Europe & More

OneSimCard Europe & More offers 6 Data Packages. The Data Packages are based on the length of time the package will be available. There are two sets of countries where data packages are offered. 

The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. When purchasing package #5, data will be UNLIMITED in both the “Advantage Data Allowance” countries and the “Standard Data Allowance” countries.

Please see all available packages in the table below:

European Data Packages

OneSimCard Europe & More package utilization rules:

If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

European Data Packages packages covers the following countries:

Abkhazia, Aland Islands, Armenia, Australia, Austria, Azores, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, S. Ossetia, San Marino, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, USA, Ukraine, United Kingdom and Vatican City

Abkhazia, Armenia, Australia, Canada, Kazakhstan, Russia, S. Ossetia, USA, Ukraine are not available in packages # 6,7,8,9

Liechtenstein is not available in the Unlimited Data Package #5.

Unlimited Package: The first 1000 MB (approx. 1GB) of the package is offered at 3G speed. After the 1000 MB of data is used up, the speed will be reduced to 2G speed. If 2G speed is not sufficient, the "More 3G Data" option is available for purchase in 100 MB daily chunks of 3G speed. The cost of a 100MB 3G speed data chunk is only $10 USD. To buy more 3G speed data for your unlimited data package, go to http://ma.onesimcard.com

 Super Select Data Package

Super Select Data package covers the following countries:

OneSimCard Plus SIM offers services on the following MCP cruise lines:

Celebration Cruise Lines, Viking Oceans, Princess Cruises, Phoenix Reisen, Paul Gouguin, P&O Cruises, P&O Cruises Australia, Norwegian Cruise Line, Mano Maritime, Ibero Cruceros, Hurtigruten Group, Fred.Olsen Cruise Line, Cunard Line, Cost Cruises, Aida.

The rates are available here: 

We also offer services on these cruise lines:

Azamara Club Cruises , Carnival, Celebrity Cruises, Crystal Cruises, Disney Cruise Line, Hapaq Lloyd Kreuzfahrten, Holland America Line, Kreuzfarten.de, Louis Cruises, Peace Boat, Princess Cruises, P & O Ferries, Pullmantur Cruises, Regent Seven Seas Cruises, Royal Carribean International, Semester at Sea, Seabourn, Silversea, Star Cruises, Global Berederung, Thomson, TUI Cruises, Voyages of Discovery.

The rates are available here: 

Besides this, generally, OneSimCard can be used on any cruise ship when the ship is close enough to shore so the cell tower signal can be picked up by the phone. The ship should be within at least 1 mile from the coast for your cell phone to pick up a signal. Service will work only when the phone is close to a country where OneSimCard provides international roaming service. Rates are the same as if a call was made from the shore of the country you are near.

• Bands to 900/1800 GSM
• Network selection to automatic

1. Go to Recharge Menu and recharge your SIM
   or
2. Set up auto-recharge in Recharge Settings Menu

• From the OneSimCard menu of your phone, scroll down to Add Credit and select this option.
  You will see 'Please enter PIN' on the screen.
  Enter 4 digit 1SIM Fund PIN + * + Amount + press the OK.
  For example, if you need to add $50 and the PIN is is 8654:
  You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
• Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+*+Amount+ Talk (Send) button.
  For example, if you need to add $50 and the PIN is is 8654:
  You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.

Yes! We do offer data (GPRS) service on BlackBerry devices from models 8000 and up. This is separate from BlackBerry Internet Service (BIS) & Blackberry Enterprise Server (BES). Emails can not be pushed to the phone and BlackBerry Web Applications and Messenger will not work. However, access to web-based emails like Gmail and Yahoo as well as Internet browsing will work.

1. There is online live chat at www.onesimcard.com available during normal business hours.
2. You can submit your support request or questions at http://www.onesimcard.com/contact-support/
3. You can call us 001-617-313-8888 during normal business hours. Keep in mind that when calling from your OneSimCard enabled phone this is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
4. You can call from your OneSimCard mobile phone by dialing 096 then pressing Talk/Send. This is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
5. You can submit your support request from your OneSimCard phone by sending a free SMS to 9111. We will review your question and will reply back with an SMS to your OneSimCard phone.

Yes. Your OneSimCard mobile number can be forwarded to almost any other number around the world! It's 100% free to forward your OneSimCard phone number to many countries, including to U.S. or Canadian numbers. Forwarding to some countries, as well as to satellite phones, will carry a forwarding charge as listed in the Rates & Coverage page on OneSimCard.com. There are a few exceptions where calls can not be forwarded to certain numbers.

To enable/disable call forwarding from your online account:

Log in at OneSimCard.com and go to the My SIM Cards menu. Select your SIM card number and enable/disable Call Forwarding on this screen.

To enable/disable call forwarding from your phone:

Dial *146*081*XXXXXXXXXXXXX# and press Send/Talk (where XXXXXXXXXXXXX is the forward-to number in international format: 00+countrycode+number)

Newer SIM cards use *81* instead of *081*

Example: to forward to U.S. number 1-617-555-1212, dial *146*081*0016175551212# and press Send/Talk.

If you get an "Unkown Format?" message, dial *146*81*0016175551212#

To disable call forwarding, dial *146*080# and press Send/Talk. If you get an "Unknown Format?" message dial *146*80# and press Send/Talk.

We now offer SIM cards in unversal sizes, where the SIM card contains all 3 sizes - Mini, Micro and Nano. Simply select the needed SIM version in the shopping cart.

Discount SMS from Europe and many other countries are available with OneSimCard Plus, Data & Roam and Europe & More SIM cards!

SMS Discount For 2018 FIFA World Cup Russia

2018 FIFA World Cup Russia Package

2018 World Cup Russia Package is available on OneSimCard Plus only and covers the following countries: Russia

The Plus version is for travelers who also wish to use OneSimCard service while in the USA, Canada, Mexico, Puerto Rico or US Virgin Islands at much lower rates than our Standard SIM. Rates in all other countries are the same with either version.

Plus SIM card lower voice, SMS and data rates in the USA, Canada, Mexico, Puerto Rico and US Virgin Islands can be viewed online by choosing the country from the list.

Yes! Our 24/7 Global Concierge Service offers a full suite of services available 24 hours a day. Includes concierge services, business services, medical services, emergency assistance and interpreter services in over 90 languages.

A sample of available services:

• Information about countries, visas, vaccinations, safety, weather, hotels, transportation
• Reservations for hotels, flights, trains, car rentals, restaurants
• Information about sporting/cultural events, buying tickets, calling a taxi
• Business services such as helping to organize business meetings, conference calls, document translation, office equipment rental, currency rates, stock market indices, wake up service, fax service
• Receive emergency and routine medical advice, arrange arrival of a doctor or an ambulance, get medical and dental referrals, get help with lost baggage, tickets or passport, problems at check-in, rebooking tickets, etc.
• Roadside assistance
• Emergency messaging to family members or consulates
• Legal aid

Simply dial +372991 from any OneSimCard enabled phone to access the Global Concierge service.

There is no additional cost of using Global Concierge except per minute call cost from the country the call is made from.

Verizon and Sprint now offer dual mode - CDMA and GSM phones, which are capable of working on GSM networks. You can request Verizon and Sprint to unlock the GSM portion of the phone for international travel and they will most likely do this for you. However, Verizon and Sprint usually does not unlock phones 100% - they do this partially, so you are not able to use the phone while in USA.

In such Verizon and Sprint phones you can get invalid message when inserting OneSimCard SIM or your phone does not find US networks. Verizon and Sprint unlock their phones in such a way that you can't use it in USA, but once you are out of the country the SIM will be accepted. Unfortunately, there is no way to tell the difference with this kind of unlocking if the phone is not unlocked or partially unlocked to work only outside of USA. In our experience, once this kind of phone leaves USA, it starts working.

Voice Calls Discount - 2018 FIFA World Cup Russia Package

2018 FIFA World Cup Russia Package

2018 World Cup Russia Package is available on OneSimCard Plus only and covers the following countries: Russia

Voice Calls Discount - Discount A

Yes! You can subscribe to a discount call plan for Europe with OneSimCard Plus SIM (see country list below) and Turkey for just $3.99! Subscription is good for 30 days and will not automatically renew.

Once the discount plan is activated, you will be able to make calls from the countries below for only $0.15/min starting with the second minute! The first minute will be charged at the regular outgoing call rate:

Aland Islands, Andorra, Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard, Sweden, Turkey and United Kingdom.

For example, in Spain where our regular outgoing call rate is $0.49/min, a 15 minute call to the U.S. will now cost $2.74 instead of $7.35!

PLEASE NOTE: If you activate the discount A call plan, the special rate to make OneSimCard-to-OneSimCard calls and to call the voicemail system will not be available. Activation of this discount plan will also cancel the Discount B - Bucket of Minutes to USA, Canada, Australia and New Zealand. You will be charged for those calls according to the discount call plan rate. Discount rate not applicable for calls to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.

The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.

• From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.
  
  
• From your handset: To activate, simply dial *146*931# and press Send. If successful, you will see the following message on your screen: Discount Voice price activated. To check how many days remain on your subscription, dial *146*932# and press Send. The expiration date will also be displayed online in your 'My SIM Cards' menu. To deactivate discount call feature dial *146*930*1#. Deactivation of the feature will not cause the cost of the discount package to be refunded. This feature is needed when you make more calls between two OneSimCard phones than calling to any other places.

Yes! Just select "nano size" or buy a 3-in-1 SIM that contains all 3 sim sizes during checkout.

OneSimCard Connect is a free app for Android and Apple iOS devices that lets people call and text your OneSimCard-enabled phone at ZERO cost to them. Please note that your OneSimCard balance will be charged to receive these calls at the standard incoming call rate for the country you are in, plus an additional 20c/min. Receiving text messages sent from the app is absolutely free.

Example 1: you are in China where incoming calls are free and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 20c/min

Example 2: you are in Brazil where incoming calls are 35c/min and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 55c/min

PLEASE NOTE: You must enable this feature from your online account's My SIM Cards menu in order for people to be able to use the app to contact you.

Requires Android 2.2 and up or Apple iOS 4.3 or later

Download for free from Google Play or the iTunes App Store

Note: Data usage varies by device. The above examples are estimates only. The actual amount of data used for the described activity can vary.

Standard definition (SD) video streaming rate: 533KBPS
High Definition (HD) video streaming rate: 2000KBPS

Direct Dial calling allows the caller to enter the international  call prefix, country calling code and telephone number and then be directly connected to the person they are calling. This is how you dial when using your regular mobile service. Direct Dial Calling is standard on the OneSimCard Europe & More.

Callback calling also allows the caller to enter the international  call prefix, country calling code and telephone number. After the called number is entered, the user immediately receives an incoming call connecting the user to person called. Callback is very simple to use and allows for low cost calling on the OneSimCard Plus and OneSimCard Data & Roam. Callback does not increase the connection time. It is the same as with Direct Dial. Usage of the OneSimCard Direct mobile app hides the callback. 

Armenia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, USA and Vatican City

Yes, it is possible in certain cases. For a limited time we offer free balance transfer to OneSimCard from the following SIM cards: iKappa, Range Roamer and iRoam.

Note: This offer is subject to change without notice.  

Yes. There are few options available if your phone is locked to the carrier that sold you the phone.

• Try contacting the carrier to see if they unlock it for you.

• You can purchase a travel phone bundle with the SIM at

           http://www.onesimcard.com/international-cell-phones/

• You can purchase a MI-FI device with OneSimCard  SIM at http://www.onesimcard.com/international-cell-phones/. The Mi-Fi device will provide your locked Android or iPhone with mobile data over Wi-Fi connection that you can use on your phone for Voice and Texts using SIM VOIP app, as well as data for web browsing, email, GPS navigation, etc.

Yes, you can move PENs within both private and corporate accounts. There is a small fee per PEN transfer which will be deducted from the SIM card the PEN is being moved to. If there is not enough money on this SIM, the fee will be deducted from the SIM the PEN is being moved from. If neither SIM card has enough balance, you’ll have an option to recharge. Transaction records will be posted under the History menu.

2G mobile phones should work in most countries. However, mobile carriers in some countries have fully discontinued operation of their 2G mobile networks replacing them with newer and faster 3G/4G technologies.

Currently, the list of non-2G countries includes:

Australia (starting August 2017)

Canada (starting 2018)

Japan

Myanmar

S. Korea

Thailand

USA (starting 2019)

Receiving calls is free in over 150 countries when received on your primary European phone number, including in most of Europe. To receive a call on your U.S. number or other Personal Extra Number, there is an additional per minute rate added. View all international cell phone rates.

If you receive a call through a Common Access Number or Personal Extra Number (such as a U.S. number) there is an additional charge of 20c/min. In countries with free incoming calls this would be your only charge per call.

All incoming SMS text messages are free to receive when received on your primary European number. Add 9 cent per SMS when receving text on US or Canada PEN.

Many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a OneSimCard global SIM card. Your SIM card includes a U.S. number which will be much less expensive for people to call.

Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your OneSimCard cell phone. You can see the list of countries where PENs are available here:

You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.

If you would prefer for the caller to pay for calls made, we recommend they buy Speaklonger. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.

There are no monthly fees or connection charges for using OneSimCard international cell phone service.

If you order an optional Personal Extra Number (PEN), there is a small periodic fee to keep the PEN active based on how you choose to be billed (from $1.67 per month). There is also an additional charge to receive a call through any Extra Number. View our Rates & Coverage page and click on any country to view our available Extra Numbers and associated costs.

We do not give refunds for airtime.

You may return an unused phone or OneSimCard SIM card within 30 days after our shipment of the item to you, provided you never placed a call to or from the mobile phone issued, all airtime is intact and the phone or OneSimCard SIM card is new condition, in the original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all related accessories. A 25% restocking fee will be applied and shipping charges will not be refunded. Returned merchandise will not be accepted unless a Return Authorization (an RA) has been requested and issued by our Customer Support department. The RA number must be clearly written on the outside of the box in order to be processed.

We will not refund airtime used on mis-dialed calls. If you are not sure how to dial a number in a specific country, please request support from customer service.

There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will be delivered.

We will not refund minutes used for calls to Customer Service. A call made to Customer Service will be billed at the same rate as a regular call made from the country in which you are located.

There will be no refunds for expired SIM Cards, even if at the time of expiration your SIM Card Account had a positive balance.

There will be no refunds for expired SIM Card Account balances should you fail to recharge your account with at least a $25 payment within ten (10) months of your preceding $25 recharge.

There will be no refunds of your account balance if you terminate the Service.

There will be no charge to your prepaid account if you do not answer the call back. Contact OneSimCard Customer Support for more help.

Your OneSimCard global SIM card and European phone number will never expire as long as you make at least one call every two years. If you fail to make or receive at least one call every two years, your OneSimCard global SIM card and European phone number will expire and you will not be entitled to a refund even if at the time of expiration your account had a positive balance.

However, the funds on the SIM card will expire 10 months from your last recharge and will not be refunded to you. The minimum recharge amount is $25. By simply recharging at least once every 10 months your balance will roll over. If your balance does expire, it will not be refunded to you but all you need to do to get the service working again is to log in and add funds to your SIM card. If you set up the automatic recharge, it will be canceled if you allow the funds to expire, so you will need to set automatic recharge up again once you recharge your balance.

Some OneSimCard international SIM cards works in Japan, South Korea and Myanmar. However, these countries use 3G/WCDMA networks, so only phones with the specific 3G/WCDMA/HSDPA/UMTS 2100 frequency will work in these countries.

OneSimCard offers several cell phones with the necessary band for Japan and South Korea that also work in every other country where we provide service:

• View all of our international cell phones.

Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!

Your OneSimCard international SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card.

You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.

Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.

Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.

Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.

Alltel, Sprint PCS, Verizon Wireless, Nextel, Cricket Wireless

To activate Call Forwarding:

1. Press *72 on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number).
3. Press OK/Send (a tone will confirm that Call Forwarding is active).

To deactivate Call Forwarding:

1. Enter *720 on your cellular phone.
2. Press OK/Send (a tone will confirm the deactivation).

T-Mobile and AT&T Wireless GSM phones

To activate Call Forwarding:

1. Press *21* on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number) followed by the # key.

To deactivate Call Forwarding:

1. Enter #21# on your cellular phone.
2. Press OK/Send.

Please note that Sprint and Nextel may charge an extra 20c/min on forwarded calls.

It depends on the country you're in when making the call. In many countries there is a special low rate of just $0.25/min to call another OneSimCard phone (only when dialing the other OneSimCard user's primary mobile number, not a Personal Extra Number). In other countries your cost will be our standard low outgoing call rate from that country.

Example 1: two OneSimCard users are in Italy and one calls the other, the cost will be $0.25/min for the caller and free for the receiver.


Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.

PLEASE NOTE: If you activate a discount call plan, the special rate to make OneSimCard-to-OneSimCard calls will not be available. You will be charged for those calls according to the discount call plan rate.

The new OneSimCard Global Concierge Service offers a full suite of services available 24/7/365, including foreign language translation services for over 90 languages. The service is available to you any time you need help of a professional interpreter. Just dial +372991 or 00372991 from your phone and ask for the interpreter service.


Languages available for translation: Afrikaans, Ambonese, Arabic, Armenian, Bahasa Indonesia, Bahasa Melayu, Balinese, Bataknese, Bengali, Betawi, Bulgarian, Burmese, Cantonese, Chinyanja, Creole, Croatian, Czech, Damara, Danish, Dutch, English, Farsi, Finnish, Flemish, French, Gaelic, German, Greek, Gujarati, Hainanese, Hakin, Hebrew, Herero, Hindi, Hokkien, Hungarian, Ilonggo, Italian, Japanese, Javanese, Kalanga, Kazakh, Khmer, Korean, Kurdis, Macedonian, Manadonese, Mandarin Chinese, Manipuri, Marathi, Mongolian, Nama, Ndebele, Nepali, North Sotho, Norwegian, Oriya, Oshiwambo, Padangnese, Palembangnese, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Serbian, Serbo-Croatian, Seswati, Setswana, Slovak, Slovenian, Southern Sotho, Spanish, Sudanese, Swedish, Swiss German, Tagalog, Taiwanese, Tamil, Telugu, Teochew, Thai, Torajanese, Tsonga, Tswana, Turkish, Ukrainian, Urdu, Venda, Vietnamese, Xhosa and Zulu.

Each mobile data session is charged for a minimum of 10kB usage. Even if you check just one 3k email you will be charged for 10kB of usage. In some countries this can be over 30c per session, however in Europe and elsewhere it can be as little as 1c. Check all rates.

Please note: Some phones, like iPhones and other smartphones, can access data without you even knowing it if you have data enabled. We strongly recommend checking the settings on your phone or disabling GPRS from your OneSimCard account if you will not be needing data service. By default, all SIM cards are pre-programmed with GPRS data service disabled.

Voice Calls Discount - 2018 FIFA World Cup Russia Package

2018 FIFA World Cup Russia Package

2018 World Cup Russia Package is available on OneSimCard Plus only and covers the following countries: Russia

Voice Calls Discount - Discount A

Yes! You can subscribe to a discount call plan for Europe with OneSimCard Plus SIM (see country list below) and Turkey for just $3.99! Subscription is good for 30 days and will not automatically renew.

Once the discount plan is activated, you will be able to make calls from the countries below for only $0.15/min starting with the second minute! The first minute will be charged at the regular outgoing call rate:

Aland Islands, Andorra, Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard, Sweden, Turkey and United Kingdom.

For example, in Spain where our regular outgoing call rate is $0.49/min, a 15 minute call to the U.S. will now cost $2.74 instead of $7.35!

PLEASE NOTE: If you activate the discount A call plan, the special rate to make OneSimCard-to-OneSimCard calls and to call the voicemail system will not be available. Activation of this discount plan will also cancel the Discount B - Bucket of Minutes to USA, Canada, Australia and New Zealand. You will be charged for those calls according to the discount call plan rate. Discount rate not applicable for calls to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.

The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.

• From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.
  
  
• From your handset: To activate, simply dial *146*931# and press Send. If successful, you will see the following message on your screen: Discount Voice price activated. To check how many days remain on your subscription, dial *146*932# and press Send. The expiration date will also be displayed online in your 'My SIM Cards' menu. To deactivate discount call feature dial *146*930*1#. Deactivation of the feature will not cause the cost of the discount package to be refunded. This feature is needed when you make more calls between two OneSimCard phones than calling to any other places.

Discount SMS from Europe and many other countries are available with OneSimCard Plus, Data & Roam and Europe & More SIM cards!

SMS Discount For 2018 FIFA World Cup Russia

2018 FIFA World Cup Russia Package

2018 World Cup Russia Package is available on OneSimCard Plus only and covers the following countries: Russia

Yes! Data packages are available on all SIM cards - Plus, Europe & More and Data & Roam SIM. Please see below.

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OneSimCard Plus

For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Package for most European countries plus Canada, India, USA and other countries around the world.

Global Data Packages

Global Data packages cover the following countries:

Abkhazia, Aland Islands, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Barbados, Belarus, Belgium, Bermuda, Bonaire, Brazil, British Virgin Islands, Bulgaria, Canada, Canary Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madeira, Malaysia, Malta, Mexico, Moldova, Montenegro, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, S. Ossetia, Saba, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Eustatius, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Vincent & Grenadines, Suriname, Svalbard, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Tibet, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Vatican City and Vietnam.

Super Select Data Package

Super Select Data package covers the following countries:

Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Belgium, Brazil, Bulgaria, Canary Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Palestine, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Tibet, Turkey, USA, United Kingdom, Uruguay and Vatican City.

5 GB Giga Data Package

5GB Giga Data Package covers the following countries: 

Abkhazia, Aland Islands, Denmark, Estonia, Finland, Greece, Israel, Latvia, Lithuania, Norway, Russia, S. Ossetia, Sweden and Tibet.

3000 MB China Data Package

3000 MB China Data Package covers the following countries: China. 

2018 FIFA World Cup Russia Package

2018 World Cup Russia Package is available on OneSimCard Plus only and covers the following countries: Russia

OneSimCard Plus packages utilization rules:

If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

PLEASE NOTE:

• Once you activate a Data Package, the amount charged is not refundable.
• Data not used during package period will be lost.
• After the Data Package expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Package.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

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OneSimCard Data & Roam

OneSimCard Data & Roam offers 4 Data Packages which are available in most European countries plus many other countries. The DataPackages are based on the length of time the package will be available. There are two sets of countries where data packages are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Packages are available in all countries where the data packages are offered. Please review the table below:

Global Data Packages

OneSimCard Data & Roam package utilization rules:

If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

The Advantage Data Allowance countries are:

Abkhazia, Aland Islands, Albania, Armenia, Australia, Austria, Azores, Belarus, Belgium, Bulgaria, Canary Islands, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Madeira, Malta, Monaco, Montenegro, Netherlands, New Zealand, Nicaragua, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, S. Ossetia, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Svalbard, Sweden, Switzerland, Tajikistan, Thailand, Tibet, Turkey, U.S. Virgin Islands, USA, Ukraine, United Kingdom, Uzbekistan and Vatican City.

The Standard Data Allowance countries are:

Andorra, Azerbaijan, Canada, Chile, Guatemala, India, Israel, Kenya, Malaysia, Mexico, Panama, Peru, Philippines, Saudi Arabia, Serbia, Taiwan and United Arab Emirates.

5 GB Giga Data Package

5GB Giga Data Package covers the following countries: 

Turkey.

Super Select Data Package

Super Select Data package covers the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Turkey and United Kingdom.

To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package Section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

PLEASE NOTE:

• Once you activate any Data Package, the amount charged is not refundable.
• Data not being used up during the package period will be lost. Any Turbo Package Data unused by this time, will be lost too.
• After the Data Package expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Package.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

Data & Roam SIM allows to check the status of the package and activate new data package directly from the OneSimCard Mobile Phone at http://onesimcard.data

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   OneSimCard Europe & More

OneSimCard Europe & More offers 6 Data Packages. The Data Packages are based on the length of time the package will be available. There are two sets of countries where data packages are offered. 

The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. When purchasing package #5, data will be UNLIMITED in both the “Advantage Data Allowance” countries and the “Standard Data Allowance” countries.

Please see all available packages in the table below:

European Data Packages

OneSimCard Europe & More package utilization rules:

If the data package is entirely consumed within the package time period, a new Data Package can be purchased again immediately. You can also schedule a Data Package for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Package.

To activate a Data Package, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Package section, select the package and click Activate. The cost of the package will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the package.

European Data Packages packages covers the following countries:

Abkhazia, Aland Islands, Armenia, Australia, Austria, Azores, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, S. Ossetia, San Marino, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, USA, Ukraine, United Kingdom and Vatican City

Abkhazia, Armenia, Australia, Canada, Kazakhstan, Russia, S. Ossetia, USA, Ukraine are not available in packages # 6,7,8,9

Liechtenstein is not available in the Unlimited Data Package #5.

Unlimited Package: The first 1000 MB (approx. 1GB) of the package is offered at 3G speed. After the 1000 MB of data is used up, the speed will be reduced to 2G speed. If 2G speed is not sufficient, the "More 3G Data" option is available for purchase in 100 MB daily chunks of 3G speed. The cost of a 100MB 3G speed data chunk is only $10 USD. To buy more 3G speed data for your unlimited data package, go to http://ma.onesimcard.com

 Super Select Data Package

Super Select Data package covers the following countries:

The Plus version is for travelers who also wish to use OneSimCard service while in the USA, Canada, Mexico, Puerto Rico or US Virgin Islands at much lower rates than our Standard SIM. Rates in all other countries are the same with either version.

Plus SIM card lower voice, SMS and data rates in the USA, Canada, Mexico, Puerto Rico and US Virgin Islands can be viewed online by choosing the country from the list.

Yes! Our 24/7 Global Concierge Service offers a full suite of services available 24 hours a day. Includes concierge services, business services, medical services, emergency assistance and interpreter services in over 90 languages.

A sample of available services:

• Information about countries, visas, vaccinations, safety, weather, hotels, transportation
• Reservations for hotels, flights, trains, car rentals, restaurants
• Information about sporting/cultural events, buying tickets, calling a taxi
• Business services such as helping to organize business meetings, conference calls, document translation, office equipment rental, currency rates, stock market indices, wake up service, fax service
• Receive emergency and routine medical advice, arrange arrival of a doctor or an ambulance, get medical and dental referrals, get help with lost baggage, tickets or passport, problems at check-in, rebooking tickets, etc.
• Roadside assistance
• Emergency messaging to family members or consulates
• Legal aid

Simply dial +372991 from any OneSimCard enabled phone to access the Global Concierge service.

There is no additional cost of using Global Concierge except per minute call cost from the country the call is made from.

OneSimCard Plus SIM offers services on the following MCP cruise lines:

Celebration Cruise Lines, Viking Oceans, Princess Cruises, Phoenix Reisen, Paul Gouguin, P&O Cruises, P&O Cruises Australia, Norwegian Cruise Line, Mano Maritime, Ibero Cruceros, Hurtigruten Group, Fred.Olsen Cruise Line, Cunard Line, Cost Cruises, Aida.

The rates are available here: 

We also offer services on these cruise lines:

Azamara Club Cruises , Carnival, Celebrity Cruises, Crystal Cruises, Disney Cruise Line, Hapaq Lloyd Kreuzfahrten, Holland America Line, Kreuzfarten.de, Louis Cruises, Peace Boat, Princess Cruises, P & O Ferries, Pullmantur Cruises, Regent Seven Seas Cruises, Royal Carribean International, Semester at Sea, Seabourn, Silversea, Star Cruises, Global Berederung, Thomson, TUI Cruises, Voyages of Discovery.

The rates are available here: 

Besides this, generally, OneSimCard can be used on any cruise ship when the ship is close enough to shore so the cell tower signal can be picked up by the phone. The ship should be within at least 1 mile from the coast for your cell phone to pick up a signal. Service will work only when the phone is close to a country where OneSimCard provides international roaming service. Rates are the same as if a call was made from the shore of the country you are near.

Through a unique partnership with Viber, your primary OneSimCard number (+372) can be called free of charge for any Viber user! (requires activation and special dialing instructions, see below)

HOW: When this feature is activated, Viber users can call OneSimCard numbers for free by using a special dialing format +372800XXXXXXXX, where XXXXXXXX is the rest of the OneSimCard phone number after 372. For example, a OneSimCard user with the phone number +37212345678 should be called by dialing +37280012345678.

TO ACTIVATE: Log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to where it says "Incoming Viber Calls" and click Enable to activate this option.

COST: The call is free for the Viber user. The cost of receiving the Viber call is the same as receiving a call through a Personal Extra Number (PEN), i.e. the regular incoming call rate in the country you are in plus 20c/min. In countries with free incoming calls, like Italy or Japan, the cost will be just 20c/min.

PLEASE NOTE:

• When dialing in Viber, if Viber user chooses the Estonian country code in the menu then they should just dial 800XXXXXXXX because the +372 is added automatically.
• If the “free calls to OneSimCard from Viber” option is not activated for a particular OneSimCard number, when a Viber user dials +372800XXXXXXXX they will hear an automatic message: “The mobile phone is either switched off or out of coverage area.”

OneSimCard Connect is a free app for Android and Apple iOS devices that lets people call and text your OneSimCard-enabled phone at ZERO cost to them. Please note that your OneSimCard balance will be charged to receive these calls at the standard incoming call rate for the country you are in, plus an additional 20c/min. Receiving text messages sent from the app is absolutely free.

Example 1: you are in China where incoming calls are free and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 20c/min

Example 2: you are in Brazil where incoming calls are 35c/min and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 55c/min

PLEASE NOTE: You must enable this feature from your online account's My SIM Cards menu in order for people to be able to use the app to contact you.

Requires Android 2.2 and up or Apple iOS 4.3 or later

Download for free from Google Play or the iTunes App Store

Note: Data usage varies by device. The above examples are estimates only. The actual amount of data used for the described activity can vary.

Standard definition (SD) video streaming rate: 533KBPS
High Definition (HD) video streaming rate: 2000KBPS

OneSimCard can help you save a lot of money on international roaming abroad over large domestic carriers. Check out these rate tables to compare international roaming offerings from AT&T, Verizon, Sprint and T-Mobile.

Armenia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, USA and Vatican City

• USPS Priority mail
  Your order should arrive within 2-3 business days, but it is not guaranteed.
• FedEx Next Day and FedEx Next Day Priority.
  Delivery guaranteed by 10 AM or 3 PM.
• FedEx Two Day
  Delivery is guaranteed in 2 business days.
• FedEx Three Day
  Delivery guaranteed in 3 business days.
• Fedex Express Overnight.
  Next day delivery before 12:00 pm to most locations in the USA.
• FedEx Ground
  Delivery guaranteed in 1-6 business days depending on the destination from Boston, where we ship from.

For orders shipped outside of USA:

• International Air Mail - usually takes 5 to 30 business days, no tracking
• US Postal Service International Priority - delivery time depends on the country
• Fedex International - 2-6 business days - depends on the country and location in the country. This is the most reliable shipping option.

You will get more detailed information about the delivery to your destination when you start placing your order.

Yes, please assume that your order (including rentals) will require a signature if it contains a cell phone.

Some OneSimCard international SIM cards works in Japan, South Korea and Myanmar. However, these countries use 3G/WCDMA networks, so only phones with the specific 3G/WCDMA/HSDPA/UMTS 2100 frequency will work in these countries.

OneSimCard offers several cell phones with the necessary band for Japan and South Korea that also work in every other country where we provide service:

• View all of our international cell phones.

Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!

Your OneSimCard international SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card.

You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.

Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.

Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.

Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.

Alltel, Sprint PCS, Verizon Wireless, Nextel, Cricket Wireless

To activate Call Forwarding:

1. Press *72 on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number).
3. Press OK/Send (a tone will confirm that Call Forwarding is active).

To deactivate Call Forwarding:

1. Enter *720 on your cellular phone.
2. Press OK/Send (a tone will confirm the deactivation).

T-Mobile and AT&T Wireless GSM phones

To activate Call Forwarding:

1. Press *21* on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number) followed by the # key.

To deactivate Call Forwarding:

1. Enter #21# on your cellular phone.
2. Press OK/Send.

Please note that Sprint and Nextel may charge an extra 20c/min on forwarded calls.

Your monthly, quarterly, bi-annual or annual subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your Extra Number to be active right away, you can always wait and order an Extra Number later at any time by logging in to your account.

The Plus version is for travelers who also wish to use OneSimCard service while in the USA, Canada, Mexico, Puerto Rico or US Virgin Islands at much lower rates than our Standard SIM. Rates in all other countries are the same with either version.

Plus SIM card lower voice, SMS and data rates in the USA, Canada, Mexico, Puerto Rico and US Virgin Islands can be viewed online by choosing the country from the list.

We do not give refunds for airtime.

You may return an unused phone or OneSimCard SIM card within 30 days after our shipment of the item to you, provided you never placed a call to or from the mobile phone issued, all airtime is intact and the phone or OneSimCard SIM card is new condition, in the original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all related accessories. A 25% restocking fee will be applied and shipping charges will not be refunded. Returned merchandise will not be accepted unless a Return Authorization (an RA) has been requested and issued by our Customer Support department. The RA number must be clearly written on the outside of the box in order to be processed.

We will not refund airtime used on mis-dialed calls. If you are not sure how to dial a number in a specific country, please request support from customer service.

There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will be delivered.

We will not refund minutes used for calls to Customer Service. A call made to Customer Service will be billed at the same rate as a regular call made from the country in which you are located.

There will be no refunds for expired SIM Cards, even if at the time of expiration your SIM Card Account had a positive balance.

There will be no refunds for expired SIM Card Account balances should you fail to recharge your account with at least a $25 payment within ten (10) months of your preceding $25 recharge.

There will be no refunds of your account balance if you terminate the Service.

There will be no charge to your prepaid account if you do not answer the call back. Contact OneSimCard Customer Support for more help.

Yes. If you would like to upgrade your Standard version SIM card to our Plus version SIM card, or upgrade a regular size SIM card to a micro-SIM card (for example, to use in an iPhone 4/4S) then place your order online by selecting the product option on our Mobile Accessories page here. In the shopping cart you will be able to select your upgrade and number transfer options.

• We can move your airtime balance from your standard SIM to the Plus SIM as a one time courtesy. 
• We can move your Personal Extra Number from your standard SIM to the Plus SIM as a one-time courtesy.
• We can transfer your primary +372 number from your standard SIM to the Plus SIM if you ordered special replacement SIM here:.

Yes! Just select "nano size" or buy a 3-in-1 SIM that contains all 3 sim sizes during checkout.

We now offer SIM cards in unversal sizes, where the SIM card contains all 3 sizes - Mini, Micro and Nano. Simply select the needed SIM version in the shopping cart.

You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard.

To order a discount package for your SIM card, follow these steps:

1. Log into your account at OneSimCard.com
2. Click on the My SIM Cards menu links
3. If you have more than one SIM card, make sure the SIM Card you’d like to activate a discount package for is selected
4. Navigate to the Discount Service Plans section and select a discount package you would like to activate
5. Click Activate Now to activate the selected package immediately or Activate Later to schedule the activation on a particular date

Note: Please visit the Rates & Coverage page to learn more about the availability of discount packages for different SIM cards and countries.

Yes, it is possible in certain cases. For a limited time we offer free balance transfer to OneSimCard from the following SIM cards: iKappa, Range Roamer and iRoam.

Note: This offer is subject to change without notice.  

The OneSimCard Money Fund allows you to pay for OneSimCard services by means other than credit cards and also by Visa and Master Cards enrolled in the credit card security programs:

• PayPal payment method. We accept payments from PayPal verified accounts.
• Bitcoins
• Visa credit card participating in the Verified By Visa Program
• Master Card participating in the Master Card Secure Code Program.

Once you deposit money into your OneSimCard Money Fund through one of above methods, you can use this fund to recharge your SIM(s), order a second number, or make any other payment for orders placed at OneSimCard.com.

OneSimCard Money Fund additions are non-refundable. However, the money you put into the fund does not expire. There are no fees applied to the fund maintenance either.

Example 1

You are in Kenya and can't pay using a credit card. You would like to purchase a OneSimCard SIM for $39.95, and also be able to add airtime (recharge) later. You will also need to pay for shipping.

First step - you need to add funds to your OneSimCard Money Fund. It's up to you what amount you would like to send us, but it should be large enough to cover your purchases. Let's say you posted $200.00 to your OneSimCard Money Fund.

Once the money is received, we will send you a confirmation email. Then you can log in to your OneSimCard.com account and place your order. It will be instantly processed and the money will be deducted from your OneSimCard Money Fund account.

Example 2

You have 3 SIM cards and 3 personal second numbers.

You want to set up auto-recharge for SIM1 and SIM2 in $25 increments and the third one in $50 increments. You also want to extend (recharge) your Second Numbers every month.

Let's say you put $500 into your OneSimCard Money Fund account. Now you can set up $25 auto-recharges on your 2 SIMs and $50 auto-recharge for your 3rd SIM, as well as and automatic extension of your second number.

This option allows many users around the word to take advantage of OneSimCard.com services without using a credit card.

Example 3

You use your verified PayPal account to add money to the 1SIMCard Money Fund. The transaction from PayPal is instant. Funds will be instantly added to your 1SIM Card Money Fund, and then you can use the Money Fund to make any purchase at OneSimCard.com.

Yes. There are few options available if your phone is locked to the carrier that sold you the phone.

• Try contacting the carrier to see if they unlock it for you.

• You can purchase a travel phone bundle with the SIM at

           http://www.onesimcard.com/international-cell-phones/

• You can purchase a MI-FI device with OneSimCard  SIM at http://www.onesimcard.com/international-cell-phones/. The Mi-Fi device will provide your locked Android or iPhone with mobile data over Wi-Fi connection that you can use on your phone for Voice and Texts using SIM VOIP app, as well as data for web browsing, email, GPS navigation, etc.

1. Just log on to your account at www.onesimcard.com and set auto-recharge in the Recharge Menu. Funds will be added to your account when your balance drops below the threshold you set.

1. a) From the phone dialpad dial 098YYYY*XX. Talk. YYYY - Last 4 digits of the credit card used last at OneSimCard.com. YY Amount from 25 to 99 USD

1. You must log in at www.onesimcard.com each time you wish to add funds.

1. The minimum recharge amount is US $25.00

1. Using Recharge PIN purchased from a dealer:

• Dial 00-CountryCode-AreaCode-Number and press the TALK/SEND button.
  Example: To call OneSimCard Support in the USA you would dial 00 1 617 3138888 and press TALK/SEND.

Of course you can! Simply send and receive SMS texts according to your phone's user manual or from the OneSimCard Menu. Receiving SMS is always free. Sending an SMS (text message) is 15-59 cents depending on the country.

SMS messages sent to a OneSimCard phone should always be sent to the main OneSimCard mobile number rather than to an optional Extra Number, with the exception of new SMS enabled numbers in USA and Canada available since Jun 3rd, 2014. When replying from OneSimCard phone to the SMS received on USA or Canada SMS capable PEN, the main number of the SIM that starts with 372 will be displayed on the text receiver phone.

You can also send a free SMS message to any OneSimCard customer from our web site or by sending email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the OneSimCard primary mobile phone number. The maximum number of daily SMS sent to the SIM over email or web is 25.

Please bear in mind that message should be sent in English characters. In addition, it should not be longer than 160 characters including spaces.

These 2 options of sending SMS by email provide completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message.

Your OneSimCard global SIM card and European phone number will never expire as long as you make at least one call every two years. If you fail to make or receive at least one call every two years, your OneSimCard global SIM card and European phone number will expire and you will not be entitled to a refund even if at the time of expiration your account had a positive balance.

However, the funds on the SIM card will expire 10 months from your last recharge and will not be refunded to you. The minimum recharge amount is $25. By simply recharging at least once every 10 months your balance will roll over. If your balance does expire, it will not be refunded to you but all you need to do to get the service working again is to log in and add funds to your SIM card. If you set up the automatic recharge, it will be canceled if you allow the funds to expire, so you will need to set automatic recharge up again once you recharge your balance.

SMS messaging usually works without any additional setup of the phone.
In rare cases when there are issues sending or receiving text messages, please look at the following:

Problem with Sending SMS:

• Incorrect SMSC number (SMS Service Center Address) in handset settings.

SMSC number should be set as follows:

1. For Standard  and Plus OneSimCard SIM: +3725099000 for all countries except:

a. China:  +85290296747

2. For Data & Roam SIM as well as for Europe & More SIM: +37256100041

Special instructions for Apple Phones:

With Apple iPhones to check SMSC:

From the phone dialer Dial *#5005*7672# 

You will see the SMSC set currently on the the phone. 

To change the SMSC on Iphone dial: 

Plus and Standard SIMs: **5005*7672*+3725099000# outside of USA or Canada and and **5005*7672*+85290296747# if in China.

Data & Roam and Europe & More SIMs in any country: **5005*7672*+37256100041#

• NOTE: It is important to have the "+" symbol entered in front of the SMSC number.
• You can find locations of the Message Settings menus for different phone models here.

If your phone requires the name of Message Center Name enter: SMSC
SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
Try sending SMS from OneSimCard menu

 Problem with Receiving SMS:

• Receiving Handset does not have enough free memory for incoming SMS.
• Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
• Sender's SMS provider does not have an agreement with the receiving network.

• BlackBerry® 6210: Press Alt (bottom, far left on keyboard) and the letter "I".
• Bosch: Press and hold the star (*) key until the "+" sign appears.
• Motorola: Press and hold the zero key until the "+" sign appears.
• Nokia: Press the star (*) key twice in rapid succession.
• Pocket PC: Pull up the keyboard, hit the <123> button in the top left corner, and select "+" from the resulting screen.
• Samsung: Press and hold the zero key until the "+" sign appears.
• Sony Ericsson: Press and hold the zero key until the "+" sign appears.
• Treo 270: Press the blue button and then the "G" key.

Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!

Your OneSimCard international SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card.

You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.

Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.

Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.

Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.

Alltel, Sprint PCS, Verizon Wireless, Nextel, Cricket Wireless

To activate Call Forwarding:

1. Press *72 on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number).
3. Press OK/Send (a tone will confirm that Call Forwarding is active).

To deactivate Call Forwarding:

1. Enter *720 on your cellular phone.
2. Press OK/Send (a tone will confirm the deactivation).

T-Mobile and AT&T Wireless GSM phones

To activate Call Forwarding:

1. Press *21* on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number) followed by the # key.

To deactivate Call Forwarding:

1. Enter #21# on your cellular phone.
2. Press OK/Send.

Please note that Sprint and Nextel may charge an extra 20c/min on forwarded calls.

The newly offered OneSimCard Europe & More does not use the callback to make an outgoing call.

With OneSimCard Plus or Data & Roam SIM:

Normally, when you make a call with OneSimCard the phone will ring back within a few seconds after dialing and you will then get connected. You can eliminate this callback if you have a smarphone running Android (OS version 5 or below) by downloading and installing our OneSimCard Direct mobile app. Alternatively, you can purchase our Global Dual SIM Quad-Band GSM Unlocked International Cell Phone which has built-in software that automatically removes the callback.

For phones using Android (OS version 5 or below):

• Download and install directly from Google Play
• or download OneSimCard Direct App to your computer first and then install it on your Android.
• or download and install OneSimCard Direct App when logged directly from your Android phone.
• Instructions for installing application on Android phone.

OneSimCard Direct allows you to hide the callback and makes it easier to make a call directly from your phone's address book.

The new OneSimCard Global Concierge Service offers a full suite of services available 24/7/365, including foreign language translation services for over 90 languages. The service is available to you any time you need help of a professional interpreter. Just dial +372991 or 00372991 from your phone and ask for the interpreter service.


Languages available for translation: Afrikaans, Ambonese, Arabic, Armenian, Bahasa Indonesia, Bahasa Melayu, Balinese, Bataknese, Bengali, Betawi, Bulgarian, Burmese, Cantonese, Chinyanja, Creole, Croatian, Czech, Damara, Danish, Dutch, English, Farsi, Finnish, Flemish, French, Gaelic, German, Greek, Gujarati, Hainanese, Hakin, Hebrew, Herero, Hindi, Hokkien, Hungarian, Ilonggo, Italian, Japanese, Javanese, Kalanga, Kazakh, Khmer, Korean, Kurdis, Macedonian, Manadonese, Mandarin Chinese, Manipuri, Marathi, Mongolian, Nama, Ndebele, Nepali, North Sotho, Norwegian, Oriya, Oshiwambo, Padangnese, Palembangnese, Polish, Portuguese, Punjabi, Romanian, Russian, Samoan, Serbian, Serbo-Croatian, Seswati, Setswana, Slovak, Slovenian, Southern Sotho, Spanish, Sudanese, Swedish, Swiss German, Tagalog, Taiwanese, Tamil, Telugu, Teochew, Thai, Torajanese, Tsonga, Tswana, Turkish, Ukrainian, Urdu, Venda, Vietnamese, Xhosa and Zulu.

There are two ways for SMS message to be sent:

• From the OneSimCard application menu called OneSimCard - TravelSMS. To send the message, you need to locate OneSimCard menu on the phone and then scroll down to TravelSMS menu. Sending text message this way is the least expensive and will cost you 15 cents per message from any country.
• Usual way from SMS sending menu of the phone. It cost 40 cents per text message from most countries with the exception of few countries where the rates are higher.
  Find detailed rate information here.

Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.

The OneSimCard phone number has no expiration, provided you made at least 1 call or send SMS once every two years.

However, the funds on the SIM expire 10 months after your last recharge. The minimum recharge amount is $25. You can keep the balance from expiring by simply recharging at least once every 10 months. If you let your balance expire, then all you need to do to get the service up and running again is to log in and add funds to your SIM card. Automatic recharge will be canceled if you let your funds expire.

• Bands to 900/1800 GSM
• Network selection to automatic

Yes. Your OneSimCard mobile number can be forwarded to almost any other number around the world! It's 100% free to forward your OneSimCard phone number to many countries, including to U.S. or Canadian numbers. Forwarding to some countries, as well as to satellite phones, will carry a forwarding charge as listed in the Rates & Coverage page on OneSimCard.com. There are a few exceptions where calls can not be forwarded to certain numbers.

To enable/disable call forwarding from your online account:

Log in at OneSimCard.com and go to the My SIM Cards menu. Select your SIM card number and enable/disable Call Forwarding on this screen.

To enable/disable call forwarding from your phone:

Dial *146*081*XXXXXXXXXXXXX# and press Send/Talk (where XXXXXXXXXXXXX is the forward-to number in international format: 00+countrycode+number)

Newer SIM cards use *81* instead of *081*

Example: to forward to U.S. number 1-617-555-1212, dial *146*081*0016175551212# and press Send/Talk.

If you get an "Unkown Format?" message, dial *146*81*0016175551212#

To disable call forwarding, dial *146*080# and press Send/Talk. If you get an "Unknown Format?" message dial *146*80# and press Send/Talk.

1. Go to Recharge Menu and recharge your SIM
   or
2. Set up auto-recharge in Recharge Settings Menu

• From the OneSimCard menu of your phone, scroll down to Add Credit and select this option.
  You will see 'Please enter PIN' on the screen.
  Enter 4 digit 1SIM Fund PIN + * + Amount + press the OK.
  For example, if you need to add $50 and the PIN is is 8654:
  You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
• Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+*+Amount+ Talk (Send) button.
  For example, if you need to add $50 and the PIN is is 8654:
  You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.

Yes! We do offer data (GPRS) service on BlackBerry devices from models 8000 and up. This is separate from BlackBerry Internet Service (BIS) & Blackberry Enterprise Server (BES). Emails can not be pushed to the phone and BlackBerry Web Applications and Messenger will not work. However, access to web-based emails like Gmail and Yahoo as well as Internet browsing will work.

1. There is online live chat at www.onesimcard.com available during normal business hours.
2. You can submit your support request or questions at http://www.onesimcard.com/contact-support/
3. You can call us 001-617-313-8888 during normal business hours. Keep in mind that when calling from your OneSimCard enabled phone this is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
4. You can call from your OneSimCard mobile phone by dialing 096 then pressing Talk/Send. This is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
5. You can submit your support request from your OneSimCard phone by sending a free SMS to 9111. We will review your question and will reply back with an SMS to your OneSimCard phone.

Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); LG KP Series, HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It may only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.

To make an outgoing call you may need to do the following:

Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:

For example, to call to Boston USA you should go to the SMS menu of the phone and send a message:

Please Note:

1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.

2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000

Discount SMS from Europe and many other countries are available with OneSimCard Plus, Data & Roam and Europe & More SIM cards!

SMS Discount For 2018 FIFA World Cup Russia

2018 FIFA World Cup Russia Package

2018 World Cup Russia Package is available on OneSimCard Plus only and covers the following countries: Russia

Yes! Our 24/7 Global Concierge Service offers a full suite of services available 24 hours a day. Includes concierge services, business services, medical services, emergency assistance and interpreter services in over 90 languages.

A sample of available services:

• Information about countries, visas, vaccinations, safety, weather, hotels, transportation
• Reservations for hotels, flights, trains, car rentals, restaurants
• Information about sporting/cultural events, buying tickets, calling a taxi
• Business services such as helping to organize business meetings, conference calls, document translation, office equipment rental, currency rates, stock market indices, wake up service, fax service
• Receive emergency and routine medical advice, arrange arrival of a doctor or an ambulance, get medical and dental referrals, get help with lost baggage, tickets or passport, problems at check-in, rebooking tickets, etc.
• Roadside assistance
• Emergency messaging to family members or consulates
• Legal aid

Simply dial +372991 from any OneSimCard enabled phone to access the Global Concierge service.

There is no additional cost of using Global Concierge except per minute call cost from the country the call is made from.

Yes! Our OneSimCard Direct app for the iPhone (must be jailbroken) and Android devices will let you easily access many account services, such as recharging your account, checking voicemail, ordering discount voice and text plans, and much more. OneSimCard Direct is available for download from Google Play for Android phones and from Cydia for jailbroken iPhones. Find more information in the Help section of your online account.

Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing the OneSimCard Menu, labeled as SIM Toolkit, to be disabled.

If you do not see the SIM Toolkit app in your Android phone, please try doing the following:

Go to Settings>Security>Setup SIM Card Lock>Lock SIM Card. It will ask for the default SIM PIN. Enter 0000. Power off the phone and turn it back on. The SIM Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.

On Android version 5.1 go to Settings > SIM Cards > SIM Toolkit

Once you have access to the SIM Toolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.

There are three ways to check the remaining balance of purchased data package.

1. On-line in OneSimCard Menu of your account in the Discount Section of the page.

2. On Android Phones - from OneSimCard Direct App and on Apple devices from OneSimCard Assist app

3. From OneSimCard mobile phone: 

                                        Dial the following:

*146*942#

The remaining data balance will be displayed.

OneSimCard Connect is a free app for Android and Apple iOS devices that lets people call and text your OneSimCard-enabled phone at ZERO cost to them. Please note that your OneSimCard balance will be charged to receive these calls at the standard incoming call rate for the country you are in, plus an additional 20c/min. Receiving text messages sent from the app is absolutely free.

Example 1: you are in China where incoming calls are free and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 20c/min

Example 2: you are in Brazil where incoming calls are 35c/min and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 55c/min

PLEASE NOTE: You must enable this feature from your online account's My SIM Cards menu in order for people to be able to use the app to contact you.

Requires Android 2.2 and up or Apple iOS 4.3 or later

Download for free from Google Play or the iTunes App Store

Direct Dial calling allows the caller to enter the international  call prefix, country calling code and telephone number and then be directly connected to the person they are calling. This is how you dial when using your regular mobile service. Direct Dial Calling is standard on the OneSimCard Europe & More.

Callback calling also allows the caller to enter the international  call prefix, country calling code and telephone number. After the called number is entered, the user immediately receives an incoming call connecting the user to person called. Callback is very simple to use and allows for low cost calling on the OneSimCard Plus and OneSimCard Data & Roam. Callback does not increase the connection time. It is the same as with Direct Dial. Usage of the OneSimCard Direct mobile app hides the callback. 

This answer applies to SIM cards purchased before January 1, 2017.

Some phones, such as Samsung, some Motorola, Android and Apple iPhones, require special dialing instructions or simple OneSimCard settings menu changes in order to make calls.

It is possible to make almost any phone entirely compatible, so you can call directly without using the OneSimCard menu or *146* by following these simple programming instructions below.

How to activate compatibility mode:

  1. Locate OneSimCard Menu.

 On iPhones it is called SIM Applications menu and is located under Settings- Phone menu

         On Androids it is called SIM Toolkit app or OneSimCard app and it looks like one of the apps.

2. Open "OneSimCard" menu ( SIM Applications, SIM Toolkit, STK)
3. Select "Settings

4. Agree with message by pressing "Yes"
5. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.

If for any reason after entering compatibily code, you still do not get a ringback or you get the ringback the first time you make a call, but second time it would not work, please enter code 802 into the Service Code window instead of 1101 as provided above.

Please bear in mind that Android phones can use OneSimCard Direct App available free for download from Google Play.  Using this app takes care of the Android phones compatibility issues, allows to remove the callback ring (Android OS version 5 or below) and also will automatically correct mis-dialed phone calls in most cases. iPhone users can download OneSimCard Assist App from iTunes that will do the same, except for removing the ringback.

For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button

• To check your balance dial  *146*099# and press the TALK (or SEND) button
• To add funds dial *146*098XXXX*ZZ# and press the TALK (or SEND) button,
  where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
• You need to press * on your phone in the above dialing sequences
• Activation of voice mail *146*091# and press the TALK (or SEND) button
• Deactivation of voice mail *146*090# and press the TALK (or SEND) button
• Check number of messages in Voice Mail *146*094# and press the TALK (or SEND) button
• To listen to voice mail *146*095# and press the TALK (or SEND) button

The sequence *146* and # at the end can be used from any phone. However, most phones do not require it.

We strongly recommend you to watch very short video tutorials that will help you to understand how to make calls, SMS and data on your OneSimCard Phone.

If your phone or SIM card is lost or stolen and automatic recharge is on, this could be a serious problem.

To prevent this, log in to your account and activate the option to block your service immediately after you notice your phone or SIM card is missing. You can find this option in the My SIM Cards menu. Your OneSimCard service for this SIM card number will be instantly blocked. The remaining balance on your lost SIM can be transferred to another SIM card on your account or you can order a replacement SIM card if you would like to keep your phone numbers from the lost SIM.

Alternatively, you can contact customer service online or call 001-617-313-8888 for assistance.

• To check your balance dial  *146*099 and press the TALK (or SEND) button
• To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
  where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
• You need to press * on your phone in the above dialing sequences
• Activation of voice mail *146*091 and press the TALK (or SEND) button
• Deactivation of voice mail *146*090 and press the TALK (or SEND) button
• Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
• To listen to voice mail *146*095 and press the TALK (or SEND) button

How to activate compatibility mode:

  1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

        2. Select "Settings"

3. Agree with message by pressing "Yes"
4. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
d when used with a OneSimCard.

• Locate the OneSimCard menu on your phone. (Some phones have it in Applications.)
  Make a call using menu 'Call'.
• You can also make a call by dialing directly *146*00 Country Code Number#
  For example, to make a call to the USA, you would dial *146*0018574440686# (do not forget to hit pound at the end of the number)

• To check your balance dial  *146*099# and press the TALK (or SEND) button
• To add funds dial *146*098XXXX*ZZ# and press the TALK (or SEND) button,
  where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
• You need to press * on your phone in the above dialing sequences (it is a star character located on the keypad)
• Activation of voice mail *146*091# and press the TALK (or SEND) button
• Deactivation of voice mail *146*090# and press the TALK (or SEND) button
• Check number of messages in Voice Mail *146*094# and press the TALK (or SEND) button
• To listen to voice mail *146*095# and press the TALK (or SEND) button

Local carriers in Saudi Arabia sometimes block standard OneSimCard outgoing calls. If this happens you need to either (a) enter a compatibility code into the settings of your phone or (b) initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.

How To Activate Compatibility Mode:

0. Open "OneSimCard" menu
0. Select "Settings"
0. Agree with message by pressing "Yes"
0. Dial digits "802" and select "OK" (screen will show message "output channel is SMS")

Bear in mind that if you have powered your telephone down and removed and reinstalled the battery, you will need to follow the programming steps outlined above again.

How To Deactivate Compatibility Mode:

0. Open "OneSimCard" menu
0. Select "Settings"
0. Agree with message by pressing "Yes"
0. Dial digits "801" and select "OK" (screen will show message "output channel is USSD")

How To Dial Without Activating Compatibility Mode:

Initiate your call by sending an SMS message from the regular SMS menu (not the OneSimCard menu) of your phone.

For example, to call from Saudi Arabia to Boston USA you should go to the SMS menu of the phone and send a message:

There are no special instructions to receive calls in these countries.

• Bands to 900/1800 GSM
• Network selection to automatic

Yes! We do offer data (GPRS) service on BlackBerry devices from models 8000 and up. This is separate from BlackBerry Internet Service (BIS) & Blackberry Enterprise Server (BES). Emails can not be pushed to the phone and BlackBerry Web Applications and Messenger will not work. However, access to web-based emails like Gmail and Yahoo as well as Internet browsing will work.

1. There is online live chat at www.onesimcard.com available during normal business hours.
2. You can submit your support request or questions at http://www.onesimcard.com/contact-support/
3. You can call us 001-617-313-8888 during normal business hours. Keep in mind that when calling from your OneSimCard enabled phone this is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
4. You can call from your OneSimCard mobile phone by dialing 096 then pressing Talk/Send. This is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
5. You can submit your support request from your OneSimCard phone by sending a free SMS to 9111. We will review your question and will reply back with an SMS to your OneSimCard phone.

• Corporate Accounts - anytime.
• Individual Accounts - only when a SIM card is lost or stolen. The remaining balance from your lost or stolen SIM card can be transferred to another SIM card on your account or you can order a new SIM card if you would like to keep your original European number from the lost SIM.

OneSimCard will work with almost any unlocked GSM tri-band or quad-band cell phone. A partial list of compatible cell phones that we have tested can be viewed here.

If you need to unlock the phone, we suggest contacting your carrier or phone manufacturer for unlocking information or services.

If your phone is not a quad-band phone, please make sure that the bands of your phone are those required in the country of your travel. You can look it up here.

If you are still unsure whether your cell phone is compatible, contact support or purchase an international cell phone and SIM card bundle from us, which all come preloaded with our international SIM card, $10 balance and All in One International Travel Adapter Plug.

Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); LG KP Series, HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It may only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.

To make an outgoing call you may need to do the following:

Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:

For example, to call to Boston USA you should go to the SMS menu of the phone and send a message:

Please Note:

1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.

2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000

Each mobile data session is charged for a minimum of 10kB usage. Even if you check just one 3k email you will be charged for 10kB of usage. In some countries this can be over 30c per session, however in Europe and elsewhere it can be as little as 1c. Check all rates.

Please note: Some phones, like iPhones and other smartphones, can access data without you even knowing it if you have data enabled. We strongly recommend checking the settings on your phone or disabling GPRS from your OneSimCard account if you will not be needing data service. By default, all SIM cards are pre-programmed with GPRS data service disabled.

We do not give refunds for airtime.

You may return an unused phone or OneSimCard SIM card within 30 days after our shipment of the item to you, provided you never placed a call to or from the mobile phone issued, all airtime is intact and the phone or OneSimCard SIM card is new condition, in the original factory carton, including all packaging materials, inserts and manuals, warranty cards (not filled-out) and all related accessories. A 25% restocking fee will be applied and shipping charges will not be refunded. Returned merchandise will not be accepted unless a Return Authorization (an RA) has been requested and issued by our Customer Support department. The RA number must be clearly written on the outside of the box in order to be processed.

We will not refund airtime used on mis-dialed calls. If you are not sure how to dial a number in a specific country, please request support from customer service.

There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will be delivered.

We will not refund minutes used for calls to Customer Service. A call made to Customer Service will be billed at the same rate as a regular call made from the country in which you are located.

There will be no refunds for expired SIM Cards, even if at the time of expiration your SIM Card Account had a positive balance.

There will be no refunds for expired SIM Card Account balances should you fail to recharge your account with at least a $25 payment within ten (10) months of your preceding $25 recharge.

There will be no refunds of your account balance if you terminate the Service.

There will be no charge to your prepaid account if you do not answer the call back. Contact OneSimCard Customer Support for more help.

There can be a number of reasons why a battery does not hold a charge. Excluding the possibility of it being a faulty battery, there is another important factor to consider. If your phone is not registered on a roaming network, the battery will drain very quickly as the phone is constantly searching for a network to register on. So, if you get on a 6 hour flight and do not turn the phone off, by the time you land at the airport your battery will be drained and you will not be able to call back home.

The same thing will happen in those areas with spotty or weak signal network coverage - the battery will drain very fast. It is always a good idea to have an extra battery with you when you travel abroad.

SMS messaging usually works without any additional setup of the phone.
In rare cases when there are issues sending or receiving text messages, please look at the following:

Problem with Sending SMS:

• Incorrect SMSC number (SMS Service Center Address) in handset settings.

SMSC number should be set as follows:

1. For Standard  and Plus OneSimCard SIM: +3725099000 for all countries except:

a. China:  +85290296747

2. For Data & Roam SIM as well as for Europe & More SIM: +37256100041

Special instructions for Apple Phones:

With Apple iPhones to check SMSC:

From the phone dialer Dial *#5005*7672# 

You will see the SMSC set currently on the the phone. 

To change the SMSC on Iphone dial: 

Plus and Standard SIMs: **5005*7672*+3725099000# outside of USA or Canada and and **5005*7672*+85290296747# if in China.

Data & Roam and Europe & More SIMs in any country: **5005*7672*+37256100041#

• NOTE: It is important to have the "+" symbol entered in front of the SMSC number.
• You can find locations of the Message Settings menus for different phone models here.

If your phone requires the name of Message Center Name enter: SMSC
SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
Try sending SMS from OneSimCard menu

 Problem with Receiving SMS:

• Receiving Handset does not have enough free memory for incoming SMS.
• Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
• Sender's SMS provider does not have an agreement with the receiving network.

Verizon and Sprint now offer dual mode - CDMA and GSM phones, which are capable of working on GSM networks. You can request Verizon and Sprint to unlock the GSM portion of the phone for international travel and they will most likely do this for you. However, Verizon and Sprint usually does not unlock phones 100% - they do this partially, so you are not able to use the phone while in USA.

In such Verizon and Sprint phones you can get invalid message when inserting OneSimCard SIM or your phone does not find US networks. Verizon and Sprint unlock their phones in such a way that you can't use it in USA, but once you are out of the country the SIM will be accepted. Unfortunately, there is no way to tell the difference with this kind of unlocking if the phone is not unlocked or partially unlocked to work only outside of USA. In our experience, once this kind of phone leaves USA, it starts working.

Sometimes when moving from the USA, Canada or Mexico to another country, the SIM card will need to be reset to properly register on a new country roaming network.

• If you have the OneSimCard Menu on your phone (it may be called Sim Application Menu on iPhones or SIM Toolkit on Androids), go to the menu, scroll down to Settings and enter Service Code 2003 and confirm, then Code 000 and confirm. For older SIM cards after this enter Service Code 1101 and confirm. Turn the phone off and then back on. 
  
  
• If you do not have access to the OneSimCard Menu then turn off your phone, remove the battery for 20 seconds, reinstall the battery and then turn back on your phone.

Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing the OneSimCard Menu, labeled as SIM Toolkit, to be disabled.

If you do not see the SIM Toolkit app in your Android phone, please try doing the following:

Go to Settings>Security>Setup SIM Card Lock>Lock SIM Card. It will ask for the default SIM PIN. Enter 0000. Power off the phone and turn it back on. The SIM Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.

On Android version 5.1 go to Settings > SIM Cards > SIM Toolkit

Once you have access to the SIM Toolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.

There are three ways to check the remaining balance of purchased data package.

1. On-line in OneSimCard Menu of your account in the Discount Section of the page.

2. On Android Phones - from OneSimCard Direct App and on Apple devices from OneSimCard Assist app

3. From OneSimCard mobile phone: 

                                        Dial the following:

*146*942#

The remaining data balance will be displayed.

It's actually quite simple to rent a OneSimCard international cell phone phone bundle to use during your travels. Just tell us the date you need the phone and we'll ship a complete package directly to your door. Your package will include a mobile phone programmed with an international phone number, extra battery, charger, international travel plug adapter, holster, OneSimCard User Guide, $5 worth of initial airtime, and a US Mail return envelope. When you return from your trip, simply return the package in the envelope provided - just add postage.

Update: As of March 5, 2018, all rentals come with a prepaid USPS Priority Mail return label. Simply attach it to the provided return envelope with your rentals inside and drop it off at the nearest post office. It’s that easy!

When you tell us the country of your travel, we will select the SIM card type for you that offers the lowest calling rates in this country.

1. You can buy the airtime on-line by logging into your account at www.onesimcard.com. Your account will be created automatically when we ship you the phone.
2. You can set up an auto-recharge which will automatically add value to your existing balance once it goes below a predetermined balance.
3. You can use your Global Mobile Phone, by submitting a recharge order from the handset. Your credit card on file will be charged and the airtime will be added instantly.

1. Activate your SIM card(s) (you should wait to activate until after you receive the package)
2. Once the SIM is activated, you can set up the PEN. You will see the link on the screen in the Recharge Menu. The PEN activation is done instantly. If you activate the Free US PEN, it will stay active for the duration of your travel. Alternatively, you can order a PEN in your local area or in another country if you require one. 

Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!

Your OneSimCard international SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card.

You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.

Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.

Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.

Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.

Alltel, Sprint PCS, Verizon Wireless, Nextel, Cricket Wireless

To activate Call Forwarding:

1. Press *72 on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number).
3. Press OK/Send (a tone will confirm that Call Forwarding is active).

To deactivate Call Forwarding:

1. Enter *720 on your cellular phone.
2. Press OK/Send (a tone will confirm the deactivation).

T-Mobile and AT&T Wireless GSM phones

To activate Call Forwarding:

1. Press *21* on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number) followed by the # key.

To deactivate Call Forwarding:

1. Enter #21# on your cellular phone.
2. Press OK/Send.

Please note that Sprint and Nextel may charge an extra 20c/min on forwarded calls.

OneSimCard VoIP requires you to order a compatible Personal Extra Number (PEN). Most of the PENs we offer are OneSim VoIP enabled. You also need to have an Android phone with software version 4.2 or higher, or Apple device (iPhone, iPaed, iPod Touch) with iOS 6.1 or higher.

Once you have an active OneSim VoIP enabled PEN, you will be able to see the option to create a OneSim VoIP account in the My SIM Cards menu of your online account.

OneSimCard SIM VoIP users with US and Canadian numbers may now send and receive text messages over the OneSim VoIP app on iPhone and Android. The cost to send or receive each message is $0.05. 

Note: SMS sent from VoIP app can only be sent to USA and Canadian numbers.

Yes, all usage details and charges are available in the My SIM Card menu of the customer account.

In addition, you can filter SIM cards using the following parameters:

• SIM cards with Data Package to be activated when the traffic starts moving
  • This option allows you to view those SIM cards where data packages have been set up for activation and will be triggered automatically once data is moving on the SIM.


• SIM cards with data packages scheduled to get activated later
  • This option displays SIM cards with data packages scheduled to be activated on a particular date.


• SIM with the balance below X
  • This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.


• SIM cards with the data usage over the last X DAYS above Y MB
  • This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.


• SIM Cards with the $ spending – Top X % in 30 days
  • This option displays SIM cards that are consuming the most funds for data and SMS usage.


• SIM cards that reached monthly additions limit
  • If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.


• SIM cards 10% below monthly additions limit
  • This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.)