OneSimCard FAQ

Starting April 19th, 2016, our OneSimCard international SIM card comes with two phone numbers: European (Estonia) and U.S. numbers. For Canada Customers it is European and Canadian numbers. For Australian customers it is European and Australia numbers and for UK customers it is Estonia and UK Mobile numbers.

The primary European number is based in Estonia (country code +372). Estonia is a member of the European Union and one of the most high-tech and entrepreneurial societies in the world, especially when it comes to telecommunications. The world-famous program Skype was invented by Estonian developers.

The Free 30 days U.S., Canada, Australia and UK numbers are randomly assigned and you can choose to assign the number when you activate your SIM card or at a later date. Once your free PEN is assigned, it will be active for 30 days unless renewed monthly or yearly for a small cost. If instead you would like to choose your own U.S. or Canada, Australia or UK area code or a Toll Free number, you can order this separately.

You can order an unlimited number of Personal Extra Numbers (PEN) in many countries including:

Have phone numbers in as many as 61 different countries on one SIM card! You can also set your Caller ID to display a Personal Extra Number instead of your primary European number.

You can view a complete list of available numbers  here 

PLEASE NOTE: There is an additional charge of 20c/min to receive calls on your U.S. number or other PEN (except for a UK-Mobile PEN which only adds 25c per call). All SMS text messages must be sent to your primary European number, except for USA, Canada and UK Mobile SMS Enabled PENs. Receiving SMS on USA or Canada SMS Enabled PENs costs $0.09 per SMS. Receiving SMS on UK Mobile SMS enabled PEN is free. UK Mobile SMS enabled PEN will not show the outgoing SMS caller ID when used with the Europe & More SIM or the Expedition SIM. It can only show the UK number on the caller ID when used with the Universal SIM.

Free US and Canada PENs issued before December 8th 2014 will not accept text message. They could be used only for voice calls.

Starting June 3rd 2015, OneSimCard offers new USA and Canada PENs capable of receiving SMS. These PENs can be ordered separately and carry a charge of 9 cent per received SMS.

Starting January 1st 2018, OneSimCard offers special new USA - SMS for Bank verifications PENs. These USA and Canada PENs are capable of receiving SMS from most US and Canada financial institutions -most banks, Paypal, credit cards etc, as well as some apps like Uber ( but not from Whatsap).  These numbers are also SIM VOIP capable and will work as a regular US PEN for incoming calls and SMS. SMS received on such PENs can be configured so the copy of the text is always forwarded to an email of your choice. This means that you can receive these Bank, Apps and Institutions SMS not only when you travel but any time by email too. Bank Verifcations PENs are ordered separately. You can learn more about these special numbers here.

OneSimCard will work with almost any unlocked GSM tri-band or quad-band cell phone. A partial list of compatible cell phones that we have tested can be viewed here.

If you need to unlock the phone, we suggest contacting your carrier or phone manufacturer for unlocking information or services.

If your phone is not a quad-band phone, please make sure that the bands of your phone are those required in the country of your travel. You can look it up here.

If you are still unsure whether your cell phone is compatible, contact support or purchase an international cell phone and SIM card bundle from us, which all come preloaded with our international SIM card, $10 balance and All in One International Travel Adapter Plug.

Yes, you can easily forward calls from your regular cell phone number, home phone, office, etc. to your OneSimCard phone while you're abroad!

Your OneSimCard international SIM card comes with both a European and U.S. number. To forward your regular U.S. numbers to the SIM, just set them to forward to the U.S. number that's included with your SIM card.

You can also order unlimited Personal Extra Numbers (PEN) - Local or Toll Free - in many different countries, including USA, Canada, UK, France, Italy and Spain. For example, if you work or live in the UK and want to keep receiving calls made to your regular UK numbers, just add a UK PEN to your SIM card and set up call forwarding to that new number.

Calls received through a PEN will be charged an additional 20c/min to the incoming rate of the country you are in. The exception is calls received through a UK-Mobile PEN which is only charged an additional 25c per call.

Please Note: Your subscription to a Personal Extra Number starts the moment your order is shipped. If you do not need your PEN to be active right away, you can always wait and order a PEN later at any time by logging in to your account.

Different carriers use different ways of programming call forwarding. Below are instructions to setup call forwarding with various US wireless carriers. We urge you to test the call forwarding a few days prior to your trip, and to call your US wireless carrier for assistance if needed.

Alltel, Sprint PCS, Verizon Wireless, Nextel, Cricket Wireless

To activate Call Forwarding:

1. Press *72 on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number).
3. Press OK/Send (a tone will confirm that Call Forwarding is active).

To deactivate Call Forwarding:

1. Enter *720 on your cellular phone.
2. Press OK/Send (a tone will confirm the deactivation).

T-Mobile and AT&T Wireless GSM phones

To activate Call Forwarding:

1. Press *21* on your cellular phone.
2. Enter your ten-digit Second Personal OneSimCard phone number (area code + telephone number) followed by the # key.

To deactivate Call Forwarding:

1. Enter #21# on your cellular phone.
2. Press OK/Send.

Please note that Sprint and Nextel may charge an extra 20c/min on forwarded calls.

To determine if your phone is locked, if you haven't already purchased a OneSimCard international SIM card then call your wireless provider. If you have already purchased from us then insert the OneSimCard SIM card. If you get any of the following messages on your screen after entering the pin then your phone is locked:

• Insert SIM
• SIM not valid
• SIM Card Not Accepted
• Enter Restriction Code
• Enter Special Code
• Enter Subsidy Code
• Enter Subsidy Password
• Contact Service Provider (Motorola)
• or any other similar messages!

Some mobile phone carriers lock their phones so they can't be used with other carriers. The simplest way to find out if the phone is locked is to borrow a SIM card from anybody who is using a different mobile service provider. If you power-up the phone and it recognizes the SIM card, your phone is unlocked and OneSimCard's international SIM card will work as well.

If you need to unlock the phone, we suggest contacting your carrier or phone manufacturer for unlocking information or services.

US Customers can read more about unlocking phones in this article of the Computer World magazine.

• Purchase a Travel Phone or Travel Phone Bundle from www.OneSimCard.com
  OneSimCard offers many travel phones and travel phone bundles which will allow you to use OneSimCard worldwide. Please go to: www.onesimcard.com/international-cell-phones/


• Purchase a MiFi Device from www.OneSimCard.com
  OneSimCard offers WiFi Hotspots (MiFi) which allow you high speed internet access over WiFi or mobile data.  MiFi can support multiple devices. When using OneSim VoIP calling is possible from any location offering a good WiFi connection. For additional information please go to: www.onesimcard.com/international-cell-phones/

All 3 OneSimCard SIMs work in a very similar manner.  They all use an Estonian Mobile Number as the primary number and offer a Free US or Canada PEN for 30 days. All OneSimCards also offer many  additional features such as Global Concierge, 24/7 Live Technical Support, SIM VOIP and Apps for iPhone and Android.

The main difference between the 3 SIM cards is that OneSimCard Universal offers Voice and SMS Text Messaging in many more countries as well as lower data rates.  The OneSimCard Expedition (formerly Data & Roam) is recommended to be used in some countries where for it offers coverage while Universal SIM does not.  For some countries like Canada, Cuba, Brazil and a few others, the OneSimCard Expedition (formerly Data & Roam) offers lower calling rates. 

The OneSimCard Europe & More was specially created for European travelers and offers our best calling rates to the US & Canada from the 40 included countries. Both the Europe and Universal SIM cards offer easy Direct Dialing in 40 and 75 countries respectively, while OneSimCard Expedition (formerly Data & Roam) utilizes callback. Universal SIM offers callback dialing in those 130 countries which are not covered by the Direct Dialing. Callback dialing does not make it more complex for the caller, except for pressing the Talk button on the mobile phone twice instead of once when making a call.

OneSimCard Universal, Plus, OneSimCard Expedition (formerly Data & Roam) and OneSimCard Europe & More also operate on different networks in many countries.

You can compare rates for all these SIM cards here.

Yes, if you have a World Phone from Verizon or Sprint such as the BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); LG KP Series, HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown) you can use it with OneSimCard service. It may only require the special dialing instructions below to make outgoing calls (there is no additional charge). Receiving calls is the same as with any other phone.

To make an outgoing call you may need to do the following:

Initiate your call by sending a free SMS message from the regular SMS menu (not the OneSimCard Menu) of a OneSimCard enabled phone:

For example, to call to Boston USA you should go to the SMS menu of the phone and send a message:

Please Note:

1. You can not send this SMS from the SMS OneSimCard Menu of the phone, it must be sent using your phone's standard SMS function. You will not be charged for sending this SMS to 9146.

2. If you see on the screen that the message has not been sent, make sure that the SMS settings of your phone are correct and that the SMS Center number is set to: +3725099000

• To turn voicemail ON from your phone:
  dial 091 and press the TALK/SEND button
• To turn voicemail OFF from your phone:
  dial 090 and press the TALK/SEND button
• To check if you have any voicemail messages from your phone:
  dial 094 and press the TALK/SEND button

Some OneSimCard international SIM cards works in Japan, South Korea and Myanmar. However, these countries use 3G/WCDMA networks, so only phones with the specific 3G/WCDMA/HSDPA/UMTS 2100 frequency will work in these countries.

OneSimCard offers several cell phones with the necessary band for Japan and South Korea that also work in every other country where we provide service:

• View all of our international cell phones.

Older Verizon & Sprint dual-mode CDMA/GSM "World Phones" such as BlackBerry (Bold, Curve, Tour, Pearl, Storm, 8830); LG (Fathom); HTC (Touch, Ozone, Imagio); Samsung (Saga, Intrepid, Renown), are compatible with OneSimCard, however require special dialing instructions shown here.

All iPhone modes and Androids GSM Phones are compatible with OneSimCard.

• To check your balance dial *146*099 and press the TALK (or SEND) button
• To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
  where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
• You need to press * on your phone in the above dialing sequences
• Activation of voice mail *146*091 and press the TALK (or SEND) button
• Deactivation of voice mail *146*090 and press the TALK (or SEND) button
• Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
• To listen to voice mail *146*095 and press the TALK (or SEND) button

OneSimCard international mobile service does not require dialing any access numbers when calling from international locations, you simply dial as you normally would when you're abroad. However, when somebody is calling to your OneSimCard phone there is an option for them to call you through a Toll Free or local number rather than dialing your European mobile number directly, which could be expensive for them. This call will instead be charged to your OneSimCard account at an additional 20c/min to the incoming rate in the country where you are receiving the call.

When someone calls you through a Common Access Number they receive a prompt where they then enter your primary European number starting with 372 to reach you. For a direct connection, we recommend adding a Personal Extra Number (PEN) instead.

At this time we have Toll Free and/or Local Common Access Numbers in the following countries:

• Argentina
• Australia
• Austria
• Argentina
• Brazil
• Canada
• Cyprus
• France
• Germany
• Greece
• Hong Kong
• Israel
• Mexico
• New Zealand
• Russia
• Spain
• UK
• USA - Toll Free as well as local Common Access Numbers in New York City, Washington DC and Los Angeles

You can find these numbers in the User Guide or while logged in to your OneSimCard web account portal.

Yes, you can send SMS messages by sending an email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the 11-digit OneSimCard mobile phone number you are trying to reach.

Please note that message should be sent in English characters only and no attachments to this email are allowed.

This option of sending SMS by email provides a completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive it. The maximum number of daily received SMS sent by email or from the web per SIM is 25.

Starting June 3rd, 2014 OneSimCard offers new USA and Canada PENs capable of receiving SMS ( Text Messages) . These PENs carry a charge of 9 cent per received SMS. These PENs can receive only SMS sent from a mobile device and will not receive texts sent from web sites of Gmail, Yahoo, banks etc. If you need to receive alerts from the web site sent to your mobile phone, we suggest you to select the alert option by email and provide OneSimCard email of your phone 372XXXXXXXX@sms.onesimcard.com, which you will receive as an SMS.

Starting January 10th, 2019 OneSimCard offers new UK Mobile PENs capable of receiving SMS and sending SMS. Reciving text on UK Mobile SMS number is free.

Yes! Data Plans are available on all SIM cards - Plus, Europe & More and Data & Roam SIM. Please see below.

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OneSimCard Universal

OneSimCard Universal offers the following discount data plans:

Zone A Data Plans

Zone A data plans cover the following countries:

Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Belgium, Brazil, Bulgaria, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech.Rep., Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Honduras, HongKong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Korea (South), Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Palestine, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, Uruguay, USA, Vatican city.

Zone B Data Plans

Zone B data plans cover the following countries:

Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Island, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech.Rep., Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, HongKong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Korea (South), Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Malta, Mexico, Moldova, Montenegro, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, St.Kitts, St.Lucia, St.Vincent / Grenada, Surinam, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turk & Caicos Isl., Turkey, Ukraine, United Arab Em., United Kingdom, Uruguay, USA, Vatican City, Vietnam.

Zone Giga Data Plan

Zone Giga data plan covers the following countries: 

Belgium, Bulgaria, Croatia, Cyprus, Czech.Rep., Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Zone China Data Plan

Zone China data plan covers the following countries: China. 

OneSimCard Universal Plans utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Universal SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate a Data Plan, the amount charged is not refundable.
• Data not used during Plan period will be lost.
• After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

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OneSimCard Plus

For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Plan for most European countries plus Canada, India, USA and other countries around the world.

Zone A Data Plan

Zone A data plan covers the following countries:

Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canary Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominican Republic, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Palestine, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, St.Barthelemy, St.Martinm Sweden, Switzerland, Thailand, Tibet, Turkey, USA, United Kingdom, Uruguay and Vatican City.

Zone B Data plans

Zone Giga Data Plan

Zone Giga data plan covers the following countries: 

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden and United Kingdom.

Zone China Data Plan

Zone China Data Plan covers the following countries: China.

 OneSimCard Plus Plans utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate a Data Plan, the amount charged is not refundable.
• Data not used during Plan period will be lost.
• After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

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OneSimCard Expedition (formerly Data & Roam)

OneSimCard Expedition (formerly Data & Roam) offers Data Plans available accross Europe and around the world countries.

Zone A Data Plan

Zone A Data Plan covers the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Turkey and United Kingdom.

There are two sets of countries where Zone B data plans are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Plans are available in all countries where the data Plans are offered. Please review the table below:

Zone B Data Plans

OneSimCard Expedition (formerly Data & Roam) Plan utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

The Advantage Data Allowance countries are:

Abkhazia, Aland Islands, Albania, Armenia, Australia, Austria, Azores, Belarus, Belgium, Bulgaria, Canary Islands, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Madeira, Malta, Mexico, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Nicaragua, Norway, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, S. Ossetia, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Svalbard, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Tibet, Turkey, U.S. Virgin Islands, USA, Ukraine, United Kingdom, Uzbekistan, Vatican City and Vietnam..

The Standard Data Allowance countries are:

Andorra, Argentina, Azerbaijan, Canada, Chile, Guatemala, Kenya, Malaysia, Panama, Peru, Philippines, Saudi Arabia, Serbia, Taiwan and United Arab Emirates.

Zone Giga Data Plan

Zone Giga Data Plan covers the following countries: 

Turkey.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan Section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

PLEASE NOTE:

• Once you activate any Data Plan, the amount charged is not refundable.
• Data not being used up during the Plan period will be lost. Any Turbo Plan Data unused by this time, will be lost too.
• After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.
• Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

Data & Roam SIM allows to check the status of the Plan and activate new data Plan directly from the OneSimCard Mobile Phone at http://onesimcard.data

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   OneSimCard Europe & More

OneSimCard Europe & More offers the following data plans.

Zone A Data Plan

Zone A Data Plan covers the following countries:

Zone Special Data Plans

The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. When purchasing Plan #5, data will be UNLIMITED in both the “Advantage Data Allowance” countries and the “Standard Data Allowance” countries.

Zone Special Data Plans Plans covers the following countries:

Abkhazia, Aland Islands, Armenia, Australia, Austria, Azores, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, S. Ossetia, San Marino, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, USA, Ukraine, United Kingdom and Vatican City

Abkhazia, Armenia, Australia, Canada, Kazakhstan, Russia, S. Ossetia, USA, Ukraine are not available in packages # 6,7,8,9

Liechtenstein is not available in the Unlimited Data Package #5.

Unlimited Plan: The first 1000 MB (approx. 1GB) of the Plan is offered at 3G speed. After the 1000 MB of data is used up, the speed will be reduced to 2G speed. If 2G speed is not sufficient, the "More 3G Data" option is available for purchase in 100 MB daily chunks of 3G speed. The cost of a 100MB 3G speed data chunk is only $10 USD. To buy more 3G speed data for your unlimited data Plan, go to http://ma.onesimcard.com

OneSimCard Europe & More Plan utilization rules:

If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

OneSimCard Plus SIM offers services on the following MCP cruise lines:

Celebration Cruise Lines, Viking Oceans, Princess Cruises, Phoenix Reisen, Paul Gouguin, P&O Cruises, P&O Cruises Australia, Norwegian Cruise Line, Mano Maritime, Ibero Cruceros, Hurtigruten Group, Fred.Olsen Cruise Line, Cunard Line, Cost Cruises, Aida.

The rates are available here: 

We also offer services on these cruise lines:

Azamara Club Cruises , Carnival, Celebrity Cruises, Crystal Cruises, Disney Cruise Line, Hapaq Lloyd Kreuzfahrten, Holland America Line, Kreuzfarten.de, Louis Cruises, Peace Boat, Princess Cruises, P & O Ferries, Pullmantur Cruises, Regent Seven Seas Cruises, Royal Carribean International, Semester at Sea, Seabourn, Silversea, Star Cruises, Global Berederung, Thomson, TUI Cruises, Voyages of Discovery.

The rates are available here: 

Besides this, generally, OneSimCard can be used on any cruise ship when the ship is close enough to shore so the cell tower signal can be picked up by the phone. The ship should be within at least 1 mile from the coast for your cell phone to pick up a signal. Service will work only when the phone is close to a country where OneSimCard provides international roaming service. Rates are the same as if a call was made from the shore of the country you are near.

• Bands to 900/1800 GSM
• Network selection to automatic

1. Go to Recharge Menu and recharge your SIM
   or
2. Set up auto-recharge in Recharge Settings Menu

• From the OneSimCard menu of your phone, scroll down to Add Credit and select this option.
  You will see 'Please enter PIN' on the screen.
  Enter 4 digit 1SIM Fund PIN + * + Amount + press the OK.
  For example, if you need to add $50 and the PIN is is 8654:
  You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
• Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+*+Amount+ Talk (Send) button.
  For example, if you need to add $50 and the PIN is is 8654:
  You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.

Yes! We do offer data (GPRS) service on BlackBerry devices from models 8000 and up. This is separate from BlackBerry Internet Service (BIS) & Blackberry Enterprise Server (BES). Emails can not be pushed to the phone and BlackBerry Web Applications and Messenger will not work. However, access to web-based emails like Gmail and Yahoo as well as Internet browsing will work.

1. There is online live chat at www.onesimcard.com available during normal business hours.
2. You can submit your support request or questions at http://www.onesimcard.com/contact-support/
3. You can call us 001-617-313-8888 during normal business hours. Keep in mind that when calling from your OneSimCard enabled phone this is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
4. You can call from your OneSimCard mobile phone by dialing 096 then pressing Talk/Send. This is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
5. You can submit your support request from your OneSimCard phone by sending a free SMS to 9111. We will review your question and will reply back with an SMS to your OneSimCard phone.

Yes. Your OneSimCard mobile number can be forwarded to almost any other number around the world! It's 100% free to forward your OneSimCard phone number to many countries, including to U.S. or Canadian numbers. Forwarding to some countries, as well as to satellite phones, will carry a forwarding charge as listed in the Rates & Coverage page on OneSimCard.com. There are a few exceptions where calls can not be forwarded to certain numbers.

To enable/disable call forwarding from your online account:

Log in at OneSimCard.com and go to the My SIM Cards menu. Select your SIM card number and enable/disable Call Forwarding on this screen.

To enable/disable call forwarding from your phone:

Dial *146*081*XXXXXXXXXXXXX# and press Send/Talk (where XXXXXXXXXXXXX is the forward-to number in international format: 00+countrycode+number)

Newer SIM cards use *81* instead of *081*

Example: to forward to U.S. number 1-617-555-1212, dial *146*081*0016175551212# and press Send/Talk.

If you get an "Unkown Format?" message, dial *146*81*0016175551212#

To disable call forwarding, dial *146*080# and press Send/Talk. If you get an "Unknown Format?" message dial *146*80# and press Send/Talk.

We now offer SIM cards in unversal sizes, where the SIM card contains all 3 sizes - Mini, Micro and Nano. Simply select the needed SIM version in the shopping cart.

Discount SMS from Europe and many other countries are available with OneSimCard Universal, OneSimCard Plus, Expedition (formerly Data & Roam) and Europe & More SIM cards.

Yes! Our 24/7 Global Concierge Service offers a full suite of services available 24 hours a day. Includes concierge services, business services, medical services, emergency assistance and interpreter services in over 90 languages.

A sample of available services:

• Information about countries, visas, vaccinations, safety, weather, hotels, transportation
• Reservations for hotels, flights, trains, car rentals, restaurants
• Information about sporting/cultural events, buying tickets, calling a taxi
• Business services such as helping to organize business meetings, conference calls, document translation, office equipment rental, currency rates, stock market indices, wake up service, fax service
• Receive emergency and routine medical advice, arrange arrival of a doctor or an ambulance, get medical and dental referrals, get help with lost baggage, tickets or passport, problems at check-in, rebooking tickets, etc.
• Roadside assistance
• Emergency messaging to family members or consulates
• Legal aid

Simply dial +372991 from any OneSimCard enabled phone to access the Global Concierge service.

There is no additional cost of using Global Concierge except per minute call cost from the country the call is made from.

Verizon and Sprint now offer dual mode - CDMA and GSM phones, which are capable of working on GSM networks. You can request Verizon and Sprint to unlock the GSM portion of the phone for international travel and they will most likely do this for you. However, Verizon and Sprint usually does not unlock phones 100% - they do this partially, so you are not able to use the phone while in USA.

In such Verizon and Sprint phones you can get invalid message when inserting OneSimCard SIM or your phone does not find US networks. Verizon and Sprint unlock their phones in such a way that you can't use it in USA, but once you are out of the country the SIM will be accepted. Unfortunately, there is no way to tell the difference with this kind of unlocking if the phone is not unlocked or partially unlocked to work only outside of USA. In our experience, once this kind of phone leaves USA, it starts working.

Yes, discount calling plans are available on select sim cards.

Voice Calls Discount - Discount A

You can subscribe to the Discount Call Plan A for Europe (see country list below) and Turkey for just $3.99! Subscription is good for 30 days and will not automatically renew. This plan is available on the Plus and Universal SIM cards.

Once the discount plan is activated, you will be able to make calls from the countries below for only $0.15/min starting with the second minute! The first minute will be charged at the regular outgoing call rate:

Aland Islands, Andorra, Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard, Sweden, Turkey and United Kingdom.

For example, in Spain where our regular outgoing call rate is $0.49/min, a 15 minute call to the U.S. will now cost $2.74 instead of $7.35!

PLEASE NOTE: If you activate the discount A call plan, the special rate to make OneSimCard-to-OneSimCard calls and to call the voicemail system will not be available. Activation of this discount plan will also cancel the Discount B - Bucket of Minutes to USA, Canada, Australia and New Zealand. You will be charged for those calls according to the discount call plan rate. Discount rate not applicable for calls to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.

The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.

• From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.
  
  
• From your handset: To activate, simply dial *146*931# and press Send. If successful, you will see the following message on your screen: Discount Voice price activated. To check how many days remain on your subscription, dial *146*932# and press Send. The expiration date will also be displayed online in your 'My SIM Cards' menu. To deactivate discount call feature dial *146*930*1#. Deactivation of the feature will not cause the cost of the discount package to be refunded. This feature is needed when you make more calls between two OneSimCard phones than calling to any other places.

Yes! Just select "nano size" or buy a 3-in-1 SIM that contains all 3 sim sizes during checkout.

OneSimCard Connect is a free app for Android and Apple iOS devices that lets people call and text your OneSimCard-enabled phone at ZERO cost to them. Please note that your OneSimCard balance will be charged to receive these calls at the standard incoming call rate for the country you are in, plus an additional 20c/min. Receiving text messages sent from the app is absolutely free.

Example 1: you are in China where incoming calls are free and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 20c/min

Example 2: you are in Brazil where incoming calls are 35c/min and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 55c/min

PLEASE NOTE: You must enable this feature from your online account's My SIM Cards menu in order for people to be able to use the app to contact you.

Requires Android 2.2 and up or Apple iOS 4.3 or later

Download for free from Google Play or the iTunes App Store

Note: Data usage varies by device. The above examples are estimates only. The actual amount of data used for the described activity can vary.

Standard definition (SD) video streaming rate: 533KBPS
High Definition (HD) video streaming rate: 2000KBPS

Direct Dial calling allows the caller to enter the international  call prefix, country calling code and telephone number and then be directly connected to the person they are calling. This is how you dial when using your regular mobile service. Direct Dial Calling is standard on the OneSimCard Europe & More.

Callback calling also allows the caller to enter the international  call prefix, country calling code and telephone number. After the called number is entered, the user immediately receives an incoming call connecting the user to person called. Callback is very simple to use and allows for low cost calling on the OneSimCard Plus and OneSimCard Expedition (formerly Data & Roam). Callback does not increase the connection time. It is the same as with Direct Dial. Usage of the OneSimCard Direct mobile app hides the callback. 

Armenia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, USA and Vatican City

Yes, it is possible in certain cases. For a limited time we offer free balance transfer to OneSimCard from the following SIM cards: iKappa, Range Roamer and iRoam.

Note: This offer is subject to change without notice.  

Yes. There are few options available if your phone is locked to the carrier that sold you the phone.

• Try contacting the carrier to see if they unlock it for you.

• You can purchase a travel phone bundle with the SIM at

           http://www.onesimcard.com/international-cell-phones/

• You can purchase a MI-FI device with OneSimCard  SIM at http://www.onesimcard.com/international-cell-phones/. The Mi-Fi device will provide your locked Android or iPhone with mobile data over Wi-Fi connection that you can use on your phone for Voice and Texts using SIM VOIP app, as well as data for web browsing, email, GPS navigation, etc.

Yes, you can move PENs within both private and corporate accounts. There is a small fee per PEN transfer which will be deducted from the SIM card the PEN is being moved to. If there is not enough money on this SIM, the fee will be deducted from the SIM the PEN is being moved from. If neither SIM card has enough balance, you’ll have an option to recharge. Transaction records will be posted under the History menu.

2G mobile phones should work in most countries. However, mobile carriers in some countries have fully discontinued operation of their 2G mobile networks replacing them with newer and faster 3G/4G technologies.

Currently, the list of non-2G countries includes:

Australia (starting August 2017)

Canada (starting 2018)

Japan

Myanmar

S. Korea

Thailand

USA (starting 2019)