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31. How To Use Questions

    • Do I need to change any settings on my phone when going abroad?

      Not Really. If you are planning to use Mobile Data, you will need to enable Data Roaming on your phone. Everything else in modern phones get done automatically.
32. How To Use Questions

    • How do I set up SMS text messaging on my phone?

      SMS messaging usually works without any additional setup of the phone.
      In rare cases when there are issues sending or receiving text messages, please look at the following:

      Problem with Sending SMS:

      • Incorrect SMSC number (SMS Service Center Address) in handset settings.

      SMSC number should be set as follows:

       

      1. For Standard  and Plus OneSimCard SIM: +3725099000 for all countries except:

      a. China:  +85290296747

       

      2. For the Expedition (former Data & Roam) SIM as well as for Europe & More SIM: +37256100041

       

      Special instructions for Apple Phones:

      With Apple iPhones to check SMSC:

      From the phone dialer Dial *#5005*7672# 

      You will see the SMSC set currently on the phone. 

      To change the SMSC on Iphone dial: 

      Plus and Standard SIMs: **5005*7672*+3725099000# for all countries except China and **5005*7672*+85290296747# if in China.

      Expedition (formerly Data & Roam) and Europe & More SIMs in any country: **5005*7672*+37256100041#


       

       

      If your phone requires the name of Message Center Name enter: SMSC
      SMS lifetime is short - must be at least 2 hours or set to Maximum settings.
      Try sending SMS from OneSimCard menu

       

       Problem with Receiving SMS:

      • Receiving Handset does not have enough free memory for incoming SMS.
      • Receiving Handset was turned off or out of the coverage area during SMS lifetime set on the sending phone - usually 2 hours.
      • Sender's SMS provider does not have an agreement with the receiving network.
33. How To Use Questions

    • How do I make a call using OneSimCard global cell phone service?

      To make a call:
      • Dial 00-CountryCode-AreaCode-Number and press the TALK/SEND button.
        Example: To call OneSimCard Support in the USA you would dial 00 1 617 3138888 and press TALK/SEND.
      With Europe & More SIM that does not use the callback to make a call, you will just get connected.

      With OneSimCard Plus SIM or Expedition (formerly Data & Roam) SIM:

      After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds. Answer this ring as you normally would answer any incoming call. Your call will then be connected.

      If you are unsure about how to properly dial an international number, follow this link for detailed country by country dialing instructions.
34. Ordering Questions

    • Can I use OneSimCard service if my phone is locked?

      Yes. There are few options available if your phone is locked to the carrier that sold you the phone.

      • Try contacting the carrier to see if they unlock it for you.

       

      • You can purchase a travel phone bundle with the SIM at

                 http://www.onesimcard.com/international-cell-phones/

      • You can purchase a MI-FI device with OneSimCard  SIM at http://www.onesimcard.com/international-cell-phones/. The Mi-Fi device will provide your locked Android or iPhone with mobile data over Wi-Fi connection that you can use on your phone for Voice and Texts using SIM VOIP app, as well as data for web browsing, email, GPS navigation, etc.
35. Ordering Questions

    • Do I need to activate the SIM card when my order is received or purchased from a retail store?

      Yes, you will need to activate the SIM card once the order is received.

      All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.

      Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.

      Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card.
36. Rates and Cost Questions

    • Are there any discount call (voice) plans available for Europe or other countries?

      Yes, discount calling plans are available on select sim cards.

      "Discount A" Voice Calls Plan

      You can subscribe to the Discount Call Plan A for Europe (see country list below) and Turkey for just $3.99! Subscription is good for 30 days and will not automatically renew. This plan is available on the Plus and Universal SIM cards.

      Once the discount plan is activated, you will be able to make calls from the countries below for only $0.15/min starting with the second minute! The first minute will be charged at the regular outgoing call rate:

      Aland Islands, Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard, Sweden, Turkey and United Kingdom.


      For example, in Spain where our regular outgoing call rate is $0.49/min, a 15 minute call to the U.S. will now cost $2.74 instead of $7.35!

      PLEASE NOTE: If you activate the discount A call plan, the special rate to make OneSimCard-to-OneSimCard calls and to call the voicemail system will not be available. Activation of this discount plan will also cancel the Discount B - Bucket of Minutes to USA, Canada, Australia and New Zealand. You will be charged for those calls according to the discount call plan rate. Discount rate not applicable for calls to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.

      The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.

      • From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.

      • From your handset: To activate, simply dial *146*931# and press Send. If successful, you will see the following message on your screen: Discount Voice price activated. To check how many days remain on your subscription, dial *146*932# and press Send. The expiration date will also be displayed online in your 'My SIM Cards' menu. To deactivate discount call feature dial *146*930*1#. Deactivation of the feature will not cause the cost of the discount package to be refunded. This feature is needed when you make more calls between two OneSimCard phones than calling to any other places.
      "Discount B" Voice Calls Plan

      The Minute Buckets offer calling from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. These plans are available on the Standard, Plus and Universal SIM cards.


      Available Discount B plans:

      Discount B

      Duration 

      Plan Size

      Cost

      Junior

      7 days

      200 Min

      visit the rates page

      Standard

      14 days

      400 Min

      visit the rates page

      Max

      30 days

      900 Min

      visit the rates page

      The Minute Bucket minutes will be usable in all countries where the package is available.

      The following additional rules govern Minute Bucket purchases:

      • Only one package can be activated at a time.
      • Additional buckets could be ordered consecutively.
      • If one of the Minute Buckets is purchased, any other activated voice packages or discounts will be deactivated.
      • Calls to Customer Support will be deducted from the Minute Bucket package minutes.
      • Calls between OneSimCard phones and calls to the user’s Voicemail are not included in the Minute Bucket packages.
      • After the time period of the Minute Bucket package has expired, any remaining minutes will be lost.
      • Once the bucket is used up, the billing will revert to standard calling rates.
      • Bucket Minutes are used for outgoing calls only. Incoming calls on the main 372 number of the SIM are free and unlimited.
      To see countries where the Minute Buckets apply, go to the Rates and Coverage page and select From and To Country and the Plus SIM type in the pull-down menu. Visit the Rates and Coverage page.

      Please note:

      • It's not possible to purchase more than one voice plan at once
      • If one of the voice plans is purchased, all other discount plans are automatically deactivated
      • Calls from SIM to SIM and Voicemail are not included in this plan

      Activation of the plan:

      To order a voice plan, login to your OneSimCard web account, click on the My SIM Cards menu and navigate to the Discount Voice Plans section. Select the desired plan and click one of the Activate buttons. Follow the system prompts to finish the activation.
37. eSIM

    • Is there an eSIM App for Apple iOS and Android devices?

      Yes. The 1Sim eSIM app is available at:

      Get it on Google Play



      These apps allow for much easier management of eSIM data plans.

      To connect your eSIM app to your existing web account at www.onesimcard.com, please complete the following simple steps:

      1. Install eSIM app

      2. Log in to the eSIM app using email and password for your current online OneSimCard account

      That is all. You will be able to see the device connected to your web account in the MY SIM Cards menu of your account at www.OneSimCard.com

      Customers who ordered an eSIM directly from the eSIM app do not need to connect the app and their online account at OneSimCard.com as they are already connected.


38. M2M SIM Cards

    • Are there any data packages available for M2M SIM cards?

      M2M SIM cards provide billing of data in 1 kb increments. In addition, small M2M data packages are available in the following countries: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Mexico, Montenegro, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, South Africa, South Korea, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Tajikistan, Thailand, Turkey, UK, Ukraine, USA, Uzbekistan, United Arab Emirates.

      You can view data package sizes and cost here.

       Once activated, M2M packages will run monthly until they are either cancelled by admin or there is no further data usage on the SIM. Only one M2M package can be purchased during the package time period. If the data allowance of the package is consumed before the package expiration date, billing will be switched to per kb  until the next 30 day package gets automatically activated at the end of the previous package time period. The new data package will not automatically activate if there is no data usage on the SIM at the time when the activation should occur. Once data usage restarts the new data package will be automatically activated.
39. M2M SIM Cards

    • Will I be able to see the usage details for my M2M SIM card?

      Yes, all usage details and charges are available in the My SIM Card menu of the customer account.

      In addition, you can filter SIM cards using the following parameters:

      • SIM cards with Data Package to be activated when the traffic starts moving
        • This option allows you to view those SIM cards where data packages have been set up for activation and will be triggered automatically once data is moving on the SIM.

      • SIM cards with data packages scheduled to get activated later
        • This option displays SIM cards with data packages scheduled to be activated on a particular date.

      • SIM with the balance below X
        • This option displays SIM cards with low balances that might need your attention to ensure service is not interrupted due to lack of funds.

      • SIM cards with the data usage over the last X DAYS above Y MB
        • This option displays SIM cards with the data usage exceeding your projected usage or could be used for other usage monitoring applications.

      • SIM Cards with the $ spending – Top X % in 30 days
        • This option displays SIM cards that are consuming the most funds for data and SMS usage.

      • SIM cards that reached monthly additions limit
        • If monthly spending limits for SIM cards are set, this option allows you to view SIM cards that already reached the monthly limit and are temporarily not in service until additional funds are added.

      • SIM cards 10% below monthly additions limit
        • This option allows you to view the range of SIM cards that are about to reach the monthly limit (If you have set limits on the SIM cards.)
40. M2M SIM Cards

    • What services are provided on M2M SIM Card?

      OneSimCard M2M SIM Card offers Internet Data and SMS Service. Voice is not available. If you require Voice, please consider buying the Data & Roam SIM at www.OneSimCard.com

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