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11. How To Use Questions
    • How do I make a call using OneSimCard global cell phone service?

      To make a call:
      • Dial 00-CountryCode-AreaCode-Number and press the TALK/SEND button.
        Example: To call OneSimCard Support in the USA you would dial 00 1 617 3138888 and press TALK/SEND.
      With Europe & More SIM that does not use the callback to make a call, you will just get connected.

      With OneSimCard Plus SIM or Expedition (formerly Data & Roam) SIM:

      After pressing the TALK/SEND button you will see a variable message on the screen (for example 'Wait for call') which you can ignore and your phone will ring back in a few seconds. Answer this ring as you normally would answer any incoming call. Your call will then be connected.

      If you are unsure about how to properly dial an international number, follow this link for detailed country by country dialing instructions.
12. Troubleshooting Questions
    • I have a Samsung phone. When I dial following your instructions it does not work. What's wrong?

      Some phones such as Samsung and some other brands require dialing a specific prefix 146 in front of the dialed string when used with a OneSimCard.

      For example, calling to USA: Dial *146*0016175551212# and press the TALK (or SEND) button
      * is a star character located on the keypad 
      • To check your balance dial¬† *146*099 and press the TALK (or SEND) button
      • To add funds dial *146*098XXXX*ZZ and press the TALK (or SEND) button,
        where XXXX - 4 last digit of your credit card on file, ZZ - Recharge amount
      • You need to press * on your phone in the above dialing sequences
      • Activation of voice mail *146*091 and press the TALK (or SEND) button
      • Deactivation of voice mail *146*090 and press the TALK (or SEND) button
      • Check number of messages in Voice Mail *146*094 and press the TALK (or SEND) button
      • To listen to voice mail *146*095 and press the TALK (or SEND) button

      The sequence *146* can be used from any phone. However, most phones do not require it.

      It is possible to make almost any phone entirely compatible, so you can call directly without using OneSimCard menu or *146* by following these simple programming instructions below.

      How to activate compatibility mode:

        1. Locate and Open "OneSimCard" Menu. ( It could  be displayed as STK Menu)

              2. Select "Settings"

        Newer SIM Cards: Select "Compatibility" and make sure "On" is selected
        Older SIM Cards: After selecting Settings:
        1. Agree with message by pressing "Yes"
        2. Dial digits "1101" and select "OK" (Screen will show "CC OptionX: ON" message)

          Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you will need to follow the programming steps outlined above, again.
          d when used with a OneSimCard.

      13. OneSimCard Rentals
        • What Start Date, End Date and shipping method should I choose when placing my cell phone rental order?

          All orders are shipped out based on the rental Start Date that you enter and your shipping method. The Start Date is the latest day that you will need your phone rental before you leave for your trip (usually a day or two before you leave). The End Date is the day your package must be postmarked by to avoid any late return fees. Rentals will ship out with enough time to make sure you receive your order a couple of days prior to your Start Date.

          For example, if you place your rental order on August 15 with a Start Date of August 30 and choose Overnight shipping, we will ship your package on August 27 so it arrives on August 28.
      14. OneSimCard General Service Questions
        • Can I use OneSimCard service if my phone is locked?

          Yes. There are few options available if your phone is locked to the carrier that sold you the phone.

          • Try contacting the carrier to see if they unlock it for you.

           

          • You can purchase a travel phone bundle with the SIM at

                     http://www.onesimcard.com/international-cell-phones/

          • You can purchase a MI-FI device with OneSimCard ¬†SIM at¬†http://www.onesimcard.com/international-cell-phones/. The Mi-Fi device will provide your locked Android or iPhone with mobile data over Wi-Fi connection that you can use on your phone for Voice and Texts using SIM VOIP app, as well as data for web browsing, email, GPS navigation, etc.
      15. How To Use Questions
        • There is no OneSimCard Menu (SIM Toolkit) in my Android phone. How can I fix this?

          Some recent Android upgrades to versions 4.2.1 and 4.2.2 have a bug causing the OneSimCard Menu, labeled as SIM Toolkit, to be disabled.

          If you do not see the SIM Toolkit app in your Android phone, please try doing the following:

          Go to Settings>Security>Setup SIM Card Lock>Lock SIM Card. It will ask for the default SIM PIN. Enter 0000. Power off the phone and turn it back on. The SIM Toolkit app will then become available, though it might take 1-2 minutes for the phone to display it.

          On Android version 5.1 go to Settings > SIM Cards > SIM Toolkit

          Once you have access to the SIM Toolkit, select it, scroll down to Settings, enter 1101 and press confirm. Your phone will now be able to dial normally.

      16. OneSimCard Rentals
        • Can you provide me with a rental cost example for Alcatel GoFlip phone package?

          Example 1:
          You selected on your order the Alcatel GoFlip package for rental period lasting 1 week and you mailed back the package on time.

          Your rental cost is $19.95 plus round trip shipping.

          Example 2:
          You selected on your order the Alcatel GoFlip package for rental period lasting for 10 days. You were one day late over the rental period.

          Your rental cost is as follows:
          First week:                                 $19.95
          $1.10/day for the next 3 days:     $3.30
          $6.00/day for delay:                   $6.00                           
               Total cost:                            $29.25 Plus Shipping

          Please note that all additional airtime purchased will be charged separately.
      17. OneSimCard Rentals
        • What would happen if I did not return the phone as scheduled per my order?

          If you do not ship the rental package back as scheduled you will be charged Over the Planned Rental Period daily fees which are specified for you at the time of purchase and could be found here.

          If the rental package is not returned within 15 days after the planned rental period has passed, we will consider the phone purchased and you will be charged for the full cost of the package. Returns will not be accepted after this point regardless of the reason for the delay.
      18. Rates and Cost Questions
        • How much does it cost someone in the US or Canada to call to my OneSimCard cell phone?

          Many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile number, the primary mobile number for a OneSimCard global SIM card. Your SIM card includes a U.S. number which will be much less expensive for people to call.

          Callers can also use one of the Common Access Numbers (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account will simply be charged an additional 20c/min to the incoming rate in the country you are in to receive those calls. There is also the option of ordering a dedicated Personal Extra Number (PEN) in Canada and many other countries that will forward all calls directly to your OneSimCard cell phone. You can see the list of countries where PENs are available here:

          You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.

          If you would prefer for the caller to pay for calls made, we recommend they buy Speaklonger. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.

      19. OneSimCard Rentals
        • How fast can you ship the Rental Phone?

          We can ship it as fast as you want. When you place an order you will be offered various shipping options at various costs including next day shipping.
      20. Ordering Questions
        • Can I transfer my phone numbers and balance from my standard OneSimCard SIM when I upgrade to a OneSimCard Plus SIM or other SIM card?

          • We can move your airtime balance from your standard SIM to the Plus, Europe, Universal or Expedition SIM or otherwise as a one time courtesy.¬†
          • We can move your Personal Extra Number from your Standard SIM to any other SIM card as a one-time courtesy.
          • We can transfer your primary +372 number from your Standard SIM to the Plus SIM if you ordered special replacement SIM here
          • We can transfer your primary +372 number from your Standard SIM, Plus SIM or World eSIM to eSIM if you ordered special replacement SIM here

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