Is there a monthly30-day credit card spending limit for OneSimCard service? To reduce fraud, there is 30-day credit card spending limit set for each individual account. You will only be able to charge up to a certain amount during any 30-day period. You can see your current limit by logging in to your OneSimCard account and going to the Purchase History menu. There, you will find a Credit Card Authorization form available for download. If you would like to increase your monthly credit card spending limit, please download the Authorization form and submit it back to OneSimCard as instructed on the form.
Does voicemail work with OneSim VoIP?Yes. If you are not available to answer the OneSim VoIP call if the OneSim VoIP app is turned off, the call will be routed through our standard roaming network. If the call is not answered it will be sent to your OneSimCard voicemail box.
Can I call using OneSim VoIPcountries where OneSimCard does not offer roaming coverage? Yes. You can call absolutely anywhere as long as you have a good Wi-Fi connection.
I have more than one Personal Extra Number (PEN). Can I use different PENs for OneSim VoIP?If you have more than one OneSim VoIP enabled PEN you can switch between these PENs for the purpose of the OneSim VoIP account. This option is available in the My SIM Cards menu in your online account.
Can eSIM be used for Data, Calls and Texts?
How do I top up my data with eSIM?There are two ways you can do this:
Whichnumber will be shown on the caller ID when I make a call using OneSim VoIP? Your active OneSim VoIP Personal Extra Number (PEN) will be shown on the caller ID.
I can make calls through OneSim VoIP. However incoming calls are going through my roaming SIM. What's wrong?If your incoming calls are not being routed through the OneSim VoIP app then you are either not connected to Wi-Fi
Can I used OneSim VoIP over the Internet Data offered by OneSimCard SIM? Will it save me anything?In countries where the cost of using mobile Internet Data is below 20 c/MB, the cost of using SIM VoIP over the data is comparable
Can I use Facetime and iMessage with eSIM?
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