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131. OneSimCard Rentals
    • When do you consider the rental package as having been returned?

      You should ship the package back to us through the US Postal service using the label and envelope that came in your original package. 

      As of March 5, 2018, all rentals come with a prepaid USPS Priority Mail return label. Simply attach it to the provided return envelope with your rentals inside and drop it off at the nearest post office. It’s that easy!

      The post office will scan the label. The date the package is scanned is considered the rental's return date. Thus you will not be charged rental fees for the days after the package is scanned to be shipped back to OneSimCard.
132. Ordering Questions
    • Can I pay with PayPal?

      Yes, you can pay with a verified PayPal account only. When paying with PayPal you first deposit money into your 1SIM Money Fund. Once the money is there, you can make a purchase or set automatic recharge of you SIM card(s) or Extra Number(s).
133. OneSimCard General Service Questions
    • What is Universal 3-in-1 SIM size SIM card?

      Universal 3-in-1 SIM size SIM card can be adjusted to 3 different SIM sizes: Regular, Micro and Nano.  Universal SIM card fits all GSM devices that take any of those sizes. Compatible devices include all iPhones, Samsung, HTC and other phones.
134. Rates and Cost Questions
    • Does OneSimCard offer a U.S. Military discount?

      Yes! We offer a 15% discount (excluding airtime) for U.S. Military members when ordering with a verified .mil email address and entering promo code MILITARY15. This discount is only applicable for individual users, not for Corporate Accounts.
135. How To Use Questions
    • How do I make a call within the country I am currently located?

      You should make any call the same way as if you were making an international call.

      For example, you are in France and need to call Paris:
      You should dial 00331XXXXXXXX. Please note that you should not dial 01 for Paris, but rather just 1 after country code 33, because Paris' code is 1.

      Dialing 0 in front of 1 is required when making a regular long distance call within France to Paris. However, when making an international call or OneSimCard call, 0 is omitted.

      For example, if you are located in Italy and need to call Rome:
      You should dial 003906XXXXXXXX, as Rome's code is 06.

      Get more information about international dialing codes.
       
      If you are unsure about how to properly dial an international number, you can Click here for more detailed country by country dialing instructions.
136. OneSim VoIP
    • Is there any additional cost to create a OneSim VoIP account?

      There is no additional cost except for the fact that you need to have a compatible Personal Extra Number (PEN) active on your SIM card.
137. How To Use Questions
    • Is there any way to remove the callback ring after I dial a number?

      The newly offered eSIM, OneSimCard Europe & More and Universal SIM cards do not use the callback to make an outgoing call in over 70 countries.

      Currently, the mobile application to remove the callback on other SIM cards is not available.

138. OneSimCard Rentals
    • When do you charge my credit card?

      Upon shipping of the rentals, we will charge your credit card the full replacement cost of the rental package.
       
      When the package is returned to OneSimCard, we will issue the credit back to the original credit card for the difference of the replacement cost and the actual cost of rentals based on the rental period ordered and the date returned.
       
      Separate charges will be made for the purchase of additional air-time at the time of recharges (air-time purchase).
139. OneSimCard General Service Questions
    • Is there a 911 emergency number in Europe that can be used with OneSimCard service?

      Yes, in Europe the emergency number is 112. You can use 112 in Europe to report real emergencies to local authorities in the country of stay. The 3 digit number should be dialed directly without any additional digits in front of the number.
140. M2M SIM Cards
    • What network coverage is offered on M2M SIM Card?

      OneSimCard M2M SIM work on major networks of the countries where it is being used.
      For example in USA the service is offered on AT&T, T-Mobile and Verizon network. In Canada the service is offered on Rogers, Telus or Bell Canada. The switching between networks is automatic. The networks with the strongest signal will be selected to provide the best quality of service.
      You can view networks offered in each country on the M2M Rates and Coverage page.

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