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1. OneSimCard General Service Questions
    • Are there any mobile internet data plans or data packages?

      Yes! Data Plans are available on all SIM cards - Plus, Europe & More and Data & Roam SIM. Please see below.

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      OneSimCard Universal

       

      OneSimCard Universal offers the following discount data plans:

      Zone A Data Plans

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #17

      Monthly - 30 days

      500 MB

      15.00

      #11

      Monthly - 30 days

      1000 MB

      20.00

      #40

      Monthly - 30 days

      2000 MB

      38.00

      #63

      Monthly - 30 days

      3000 MB

      55.00

      #64

      Monthly - 30 days

      5000 MB

      90.00


      Zone A data plans
      cover the following countries:

      Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Belgium, Brazil, Bulgaria, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech.Rep., Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Honduras, HongKong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Korea (South), Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Palestine, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, Turkey, United Kingdom, Uruguay, USA, Vatican city.


      Zone B Data Plans

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #3

      Weekly -7 days

      150 MB

      15.00

      #4

      Two Weeks - 14 days

      250 MB

      29.00

      #5

      Monthly - 30 days

      500 MB

      50.00

      #9

      Monthly - 30 days

      1000 MB

      75.00

      #8

      Monthly - 30 days

      2000 MB

      110.00

      #67

      Monthly - 30 days

      3000 MB

      175.00

      #68

      Monthly - 30 days

      5000 MB

      199.00


      Zone B data plans cover the following countries:

      Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Barbados, Belarus, Belgium, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Island, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech.Rep., Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, HongKong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kazakhstan, Korea (South), Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Malta, Mexico, Moldova, Montenegro, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, St.Kitts, St.Lucia, St.Vincent / Grenada, Surinam, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Turk & Caicos Isl., Turkey, Ukraine, United Arab Em., United Kingdom, Uruguay, USA, Vatican City, Vietnam.



      Zone Giga Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #52

      Monthly - 30 days

      5000 MB

      49.00


      Zone Giga data plan covers the following countries: 

      Belgium, Bulgaria, Croatia, Cyprus, Czech.Rep., Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

      Zone China Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #58

      Monthly - 30 days

      3000 MB

      29.00

      Zone China data plan covers the following countries: China

      OneSimCard Universal Plans utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Universal SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      • Once you activate a Data Plan, the amount charged is not refundable.
      • Data not used during Plan period will be lost.
      • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.
      Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

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      OneSimCard Plus

       

      For OneSimCard Plus we currently offer Monthly, Weekly and Daily Data Plan for most European countries plus Canada, India, USA and other countries around the world.

      Zone A Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #11

      Monthly - 30 days

      1000 MB

      19.95

      #40

      Monthly - 30 days

      2000 MB

      34.95

      #63

      Monthly - 30 days

      3000 MB

      54.95

      #64

      Monthly - 30 days

      5000 MB

      89.95


      Zone A data plan covers the following countries:

      Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Belgium, Brazil, Bulgaria, Canary Islands, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Netherlands, Nicaragua, Norway, Palestine, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Tibet, Turkey, USA, United Kingdom, Uruguay and Vatican City.

      Zone B Data plans

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #3

      Weekly -7 days

      150 MB

      15.00

      #4

      Two Weeks - 14 days

      250 MB

      25.00

      #5

      Monthly - 30 days

      500 MB

      45.00

      #9

      Monthly - 30 days

      1000 MB

      69.00

      #8

      Monthly - 30 days

      2000 MB

      99.00

      #67

      Monthly - 30 days

      3000 MB

      150.00

      #68

      Monthly - 30 days

      5000 MB

      175.00


      Zone B data plans cover the following countries:

      Abkhazia, Aland Islands, Andorra, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Azores, Barbados, Belarus, Belgium, Bermuda, Bonaire, Brazil, British Virgin Islands, Bulgaria, Canada, Canary Islands, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Curacao, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Kazakhstan, Kosovo, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madeira, Malaysia, Malta, Mexico, Moldova, Montenegro, Nepal, Netherlands, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Norway, Palestine, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, S. Ossetia, Saba, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, St. Eustatius, St. Kitts & Nevis, St. Lucia, St. Maarten, St. Vincent & Grenadines, Suriname, Svalbard, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Tibet, Turkey, Turks & Caicos, USA, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Vatican City and Vietnam.


       

      Zone Giga Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #12

      Monthly - 30 days

      5000 MB

      29.95


      Zone Giga data plan covers the following countries: 

      Abkhazia, Aland Islands, Denmark, Estonia, Finland, Greece, Israel, Latvia, Lithuania, Norway, Russia, S. Ossetia, Sweden and Tibet.

      Zone China Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #58

      Monthly - 30 days

      3000 MB

      29.95

      Zone China Data Plan covers the following countries: China.

       OneSimCard Plus Plans utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      • Once you activate a Data Plan, the amount charged is not refundable.
      • Data not used during Plan period will be lost.
      • After the Data Plan expires, i.e. the time period ends or you exhaust your data allotment, you will be charged the Pay As You Go ( PAYG)  rate in that country unless you activate a new Data Plan.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.
      Customers can also top up the sim and order a data Plan at http://ma.onesimcard.com. There is no charge for accessing the page from a mobile phone in most countries.

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      OneSimCard Expedition (formerly Data & Roam)

       

      OneSimCard Expedition (formerly Data & Roam) offers Data Plans available accross Europe and around the world countries.


      Zone A Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #14

      Monthly - 30 days

      1000 MB

      19.00


      Zone A Data Plan covers the following countries:

      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Turkey and United Kingdom.

      There are two sets of countries where Zone B data plans are offered. The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. The maximum monthly data allowance in the “Advantages Data Allowance” countries is 2000 MB, while the maximum monthly data allowance in the “Standard Data Allowance” countries is 1000 MB. All 4 types of Data Plans are available in all countries where the data Plans are offered. Please review the table below:

      Zone B Data Plans

      Plan #

      Plan Duration

      Advantage Data Allowance Countries

      Standard Data Allowance Countries

      Cost

      #1

        2 Weeks – 14 days

      250 MB

      125 MB

      $25.00

      #2

      2 Weeks – 14 days

      500 MB

      250 MB

      $45.00

      #3

      Monthly – 30 days

      1000 MB

      500 MB

      $75.00

      #4

      Monthly – 30 days

      2000 MB

      1000 MB

      $99.00

      OneSimCard Expedition (formerly Data & Roam) Plan utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      The Advantage Data Allowance countries are:

      Abkhazia, Aland Islands, Albania, Armenia, Australia, Austria, Azores, Belarus, Belgium, Bulgaria, Canary Islands, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Egypt, El Salvador, Estonia, Faroe Islands, Finland, France, Galapagos Islands, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Honduras, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Madeira, Malta, Monaco, Montenegro, Netherlands, New Zealand, Nicaragua, Norway, Poland, Portugal, Puerto Rico, Romania, Russia, S. Ossetia, San Marino, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Svalbard, Sweden, Switzerland, Tajikistan, Thailand, Tibet, Turkey, U.S. Virgin Islands, USA, Ukraine, United Kingdom, Uzbekistan and Vatican City.


      The Standard Data Allowance countries are:

      Andorra, Azerbaijan, Canada, Chile, Guatemala, India, Israel, Kenya, Malaysia, Mexico, Panama, Peru, Philippines, Saudi Arabia, Serbia, Taiwan and United Arab Emirates.


      Zone Giga Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #15

      Monthly - 30 days

      5000 MB

      29.95


      Zone Giga Data Plan covers the following countries: 

      Turkey.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan Section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      • Once you activate any Data Plan, the amount charged is not refundable.
      • Data not being used up during the Plan period will be lost. Any Turbo Plan Data unused by this time, will be lost too.
      • After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.
      • Data will be charged in 100kB increments instead of the usual 1 or 10kB increments.

       

      Standard data rates ( Pay As You Go - PAYG) are located (where available) in the roaming network table for each country here.

      Data & Roam SIM allows to check the status of the Plan and activate new data Plan directly from the OneSimCard Mobile Phone at http://onesimcard.data

       

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         OneSimCard Europe & More

       

      OneSimCard Europe & More offers 6 Data Plans. The Data Plans are based on the length of time the Plan will be available. There are two sets of countries where data Plans are offered. 

       

      Please see all available Plans in the table below:

      Zone A Data Plan

      Plan #

      Plan Duration 

      Plan Size

      Plan Cost

      #11

      Daily - 24 hours

      1000 MB

      10.00

      #45

      Monthly - 30 days

      1000 MB

      19.95

      #46

      Monthly - 30 days

      3000 MB

      49.95

      #47

      Monthly - 30 days

      5000 MB

      59.95

      Zone A Data Plan covers the following countries:

      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

      Zone Special Data Plans

      Plan #

      Plan Duration

      Advantage Data Allowance Countries

      Cost

       

       

       

       

      #6

      2 Weeks – 14 days

      500 MB

      $25.00

      #7

      2 Weeks – 14 days

      1 GB

      $50.00

      #8

      Monthly – 30 days

      2 GB

      $75.00

      #9

      Monthly – 30 days

      3 GB

      $99.00

      #5

      2 Weeks – 14 days

      UNLIMITED

      $125.00

      The “Advantage Data Allowance” countries have a data allowance twice as large as the “Standard Data Allowance” countries. When purchasing Plan #5, data will be UNLIMITED in both the “Advantage Data Allowance” countries and the “Standard Data Allowance” countries.

      Zone Special Data Plans Plans covers the following countries:

      Abkhazia, Aland Islands, Armenia, Australia, Austria, Azores, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, S. Ossetia, San Marino, Slovakia, Slovenia, Spain, Svalbard, Sweden, Switzerland, USA, Ukraine, United Kingdom and Vatican City

      Abkhazia, Armenia, Australia, Canada, Kazakhstan, Russia, S. Ossetia, USA, Ukraine are not available in packages # 6,7,8,9

      Liechtenstein is not available in the Unlimited Data Package #5.

      Unlimited Plan: The first 1000 MB (approx. 1GB) of the Plan is offered at 3G speed. After the 1000 MB of data is used up, the speed will be reduced to 2G speed. If 2G speed is not sufficient, the "More 3G Data" option is available for purchase in 100 MB daily chunks of 3G speed. The cost of a 100MB 3G speed data chunk is only $10 USD. To buy more 3G speed data for your unlimited data Plan, go to http://ma.onesimcard.com

      2G speed is fast enough to offer GPS guidance, reading emails, web browsing, Instagram, Facebook and Twitter postings. It is not sufficient for watching high quality videos.

      OneSimCard Europe & More Plan utilization rules:

      If the data Plan is entirely consumed within the Plan time period, a new Data Plan can be purchased again immediately. You can also schedule a Data Plan for Plus SIM to activate on a future date, as well as set up automatic extension of the Data Plan.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.


      All data Plans use are subject to the Fair Use Policy posted in the Terms of Use.

      To activate a Data Plan, log in to your OneSimCard account and go to the My SIM Cards menu. Scroll down to the Discount Plan Section, select the Plan and click Activate. The cost of the Plan will be deducted from the SIM card balance. If there is not enough money on the SIM, you will need to add funds before you will be able to activate the Plan.

      PLEASE NOTE:

      Once you activate any Data Plan, the amount charged is not refundable.

      Data not being used up during the Plan period will be lost.

      After the Data Plan expires, i.e. the time period ends or you use up your data allotment, you will be charged the standard data rate in that country unless you activate a new Data Plan.

      Data will be charged in 100kB increments.

2. Ordering Questions
    • How do I order Discount Call, Text and Data packages?

      You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard.

      To order a discount package for your SIM card, follow these steps:

      1. Log into your account at OneSimCard.com
      2. Click on the My SIM Cards menu links
      3. If you have more than one SIM card, make sure the SIM Card you’d like to activate a discount package for is selected
      4. Navigate to the Discount Service Plans section and select a discount package you would like to activate
      5. Click Activate Now to activate the selected package immediately or Activate Later to schedule the activation on a particular date

      Note: Please visit the Rates & Coverage page to learn more about the availability of discount packages for different SIM cards and countries.

3. OneSim VoIP
    • Can I used OneSim VoIP over the Internet Data offered by OneSimCard SIM? Will it save me anything?

      In countries where the cost of using mobile Internet Data is below 20 c/MB, the cost of using SIM VoIP over the data is comparable or smaller than the actual calling rate from the country.
      As a rule ot thumb, the SIM VoIP will use 1MB /Min of talk time. So if the cost of Data in the country is 10 c/MB, then 1 minute SIM VoIP call will cost you 12 cent /minute. You need to have a 3G connection in order for SIM VoIP to work this way.
4. OneSimCard General Service Questions
    • Are there any discount SMS text message plans available in Europe or other countries?

      Discount SMS from Europe and many other countries are available with OneSimCard Universal, OneSimCard Plus, Expedition (formerly Data & Roam) and Europe & More SIM cards.

      Discount SMS 100 Plan

      When activated, this plan provides 100 free classic SMS messages sent from Europe to any number in any country in the world. Messages should be sent from the normal SMS menu of your phone and NOT from the OneSimCard 'Travel SMS' menu. SMS plan will be effective for 30 calendar days after the activation took place. The plan can be activated from your OneSimCard web account. Activation cost is 10.00 USD.  

      New SMS plans are available in following countries:
      Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Vatican City.

      To check how many days and SMS messages are left, dial *146*922*1#
      Screen will show the following message: "SMS package active for X day(s) more, You have already used X of XX free SMS"

5. OneSimCard General Service Questions
    • How to estimate the amount of internet data usage on my device?

      General estimates for the amount of data used per service
      Activity Data Usage Services
      per 100MB
      Email
      1 text only email with no attachment 15KB 6820
      1 with attachment (attachments can vary greatly in size) 300KB 340
      Web Browsing
      1 static page visit 300KB 340
      The estimate is just for viewing the page without
      interacting with page elements
         
      Social Media
      1 social media post with photo 350KB 290
      1 Instagram picture upload 150KB 680
      1 WhatsApp text message 5.5 KB 18610
      Uploading and viewing pictures, playing videos,
      application, and games will greatly increase the usage.
         
      Music
      1 min of streaming music 500KB (30MB/hour) 200
      Downloading a 3-min song 3.7MB 25
      Video
      1 min of streaming video (standard) 4MB (240MB/hour) 25
      1 min of streaming video (HD) 15MB (900MB/hour)

      6


      Note: Data usage varies by device. The above examples are estimates only. The actual amount of data used for the described activity can vary.

      Standard definition (SD) video streaming rate: 533KBPS
      High Definition (HD) video streaming rate: 2000KBPS

      1MB = 1,024KB
      1GB = 1,024MB
6. Rates and Cost Questions
    • What is the Internet Data cost in those countries where more than one network is available?

      In some countries we offer multiple networks to improve coverage. While the cost of Voice calls and Texts does not depend on a particular network in the country, the cost of Internet Data sometimes does.

       
      The Data rate for each particular network is shown on the Rates and Coverage page of OneSimCard.com where available -


      In those countries like India where there are many networks, the cost of using Internet Data service can vary significantly from from one network to another. In such countries we strongly recommend to change settings on your mobile phone, so networks selected manually, rather than automatically. In this case, when you are in the country of travel, you can select to register on the available network with the lowest Data cost.
      Having the settings set to Manual Network selection will make sure that the network will not get switched to another one with higher rates when the signal of the lower data cost network is weak.
7. OneSimCard General Service Questions
    • Are there any discount call (voice) plans available for Europe or other countries?

      Yes, discount calling plans are available on select sim cards.

      Minute Buckets - Discount B

      The Minute Buckets offer calling from 130 countries to United States, Canada, Australia and New Zealand at deeply discounted rates. These plans are available on the Standard, Plus and Universal SIM cards.


      Available Discount B plans:

      Discount B

      Duration 

      Plan Size

      Cost

      Junior

      7 days

      200 Min

      visit the rates page

      Standard

      14 days

      400 Min

      visit the rates page

      Max

      30 days

      900 Min

      visit the rates page

      The Minute Bucket minutes will be usable in all countries where the package is available.

      The following additional rules govern Minute Bucket purchases:

      • Only one package can be activated at a time.
      • Additional buckets could be ordered consecutively.
      • If one of the Minute Buckets is purchased, any other activated voice packages or discounts will be deactivated.
      • Calls to Customer Support will be deducted from the Minute Bucket package minutes.
      • Calls between OneSimCard phones and calls to the user’s Voicemail are not included in the Minute Bucket packages.
      • After the time period of the Minute Bucket package has expired, any remaining minutes will be lost.
      • Once the bucket is used up, the billing will revert to standard calling rates.
      • Bucket Minutes are used for outgoing calls only. Incoming calls on the main 372 number of the SIM are free and unlimited.
      To see countries where the Minute Buckets apply, go to the Rates and Coverage page and select From and To Country and the Plus SIM type in the pull-down menu. Visit the Rates and Coverage page.


      Voice Calls Discount - Discount A

      You can subscribe to the Discount Call Plan A for Europe (see country list below) and Turkey for just $3.99! Subscription is good for 30 days and will not automatically renew. This plan is available on the Plus and Universal SIM cards.

      Once the discount plan is activated, you will be able to make calls from the countries below for only $0.15/min starting with the second minute! The first minute will be charged at the regular outgoing call rate:

      Aland Islands, Andorra, Austria, Azores, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Svalbard, Sweden, Turkey and United Kingdom.


      For example, in Spain where our regular outgoing call rate is $0.49/min, a 15 minute call to the U.S. will now cost $2.74 instead of $7.35!

      PLEASE NOTE: If you activate the discount A call plan, the special rate to make OneSimCard-to-OneSimCard calls and to call the voicemail system will not be available. Activation of this discount plan will also cancel the Discount B - Bucket of Minutes to USA, Canada, Australia and New Zealand. You will be charged for those calls according to the discount call plan rate. Discount rate not applicable for calls to Customer Support. Calling to some countries costs extra. Please consult our rates page for more details.

      The discount voice subscription can be activated online by logging in to your account or by sending a command from your phone.

      • From your online account: Log in, go to the 'My Sim Cards' menu and scroll down to the Discount Plans section to activate the subscription. Once activated, your account will display when the discount rate is set to expire.

      • From your handset: To activate, simply dial *146*931# and press Send. If successful, you will see the following message on your screen: Discount Voice price activated. To check how many days remain on your subscription, dial *146*932# and press Send. The expiration date will also be displayed online in your 'My SIM Cards' menu. To deactivate discount call feature dial *146*930*1#. Deactivation of the feature will not cause the cost of the discount package to be refunded. This feature is needed when you make more calls between two OneSimCard phones than calling to any other places.
8. How To Use Questions
    • How to activate and set up the mobile data service on your mobile device or tablet?

      1. Log in to your account at www.onesimcard.com using the email address and password you entered during the activation or registration of the SIM.
      2. To enable data, go to your My SIM Cards menu, select your SIM card, scroll down to Internet Data and click ‘Enable’.
      3. Turn on Data Roaming on your phone.
      This is all that is needed for mobile data to work
      In some rare cases and in Mi-Fi devices, you might need to set up the APN. Follow instructions for settings up the Access Point (APN) for your phone. The APN depends on the type of your SIM card.  You can try using data first without setting the APN. In most phones it will work just with Data Roaming turned on.


9. OneSimCard General Service Questions
    • Can I use OneSimCard data (GPRS) service on my BlackBerry?

      Yes! We do offer data (GPRS) service on BlackBerry devices from models 8000 and up. This is separate from BlackBerry Internet Service (BIS) & Blackberry Enterprise Server (BES). Emails can not be pushed to the phone and BlackBerry Web Applications and Messenger will not work. However, access to web-based emails like Gmail and Yahoo as well as Internet browsing will work.


10. OneSimCard General Service Questions
    • Can I browse the Internet and check email, use Whatsup and Facebook from my OneSimCard phone?

      Yes, you can browse the Internet, check email and use other data services with OneSimCard. Service is available in over 100 countries. Please check the OneSimCard Rates Page to see if GPRS internet access is available in your country of interest. Note: data is charged in 10kB increments.

      By default, all SIM cards are pre-programmed with GPRS data service disabled. To enable GPRS and find the programming instructions for your phone, log in to your OneSimCard account, click the "Enable" link for Mobile Internet and then click on Remote Program. Programming your mobile phone is very simple and can be done remotely by sending the programming instructions from OneSimCard.com to your phone. Not all phones are capable of being programmed remotely, so please review the data programming instructions located in the OneSimCard User Guide and in the Help section of your online account.

      Please note: you must have a minimum $5 airtime on your SIM card to use GPRS mobile data service.

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