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111. OneSim VoIP
    • Can I call using OneSim VoIP from countries where OneSimCard does not offer roaming coverage?

      Yes. You can call from absolutely anywhere as long as you have a good Wi-Fi connection.
112. eSIM
    • How does eSIM works?

      eSIM is not a physical SIM. It is a piece of software downloaded to a compatible phone. So there is no shipping involved with delivering eSIM.


      eSIM makes your iPhone or Pixel phone to be a dual SIM phone. This means that you can use two sim cards on the phone at the same time. You can select which SIM card is used for calls and texts, and which one is used for data. You can select which sim card is to be the primary and which one not to be used. You can make these changes from the settings of your phone at any time. In short - eSIM offers greater flexibility to your eSIM compatible phone. It allows you to use the service provider of your choice - whether you are traveling or staying home.


      OneSimCard eSIM can be installed only on a single device. It can't be moved to another device, but it can be re-installed on the original device up to 10 times if required.
113. OneSim VoIP
    • Where can I find the settings required to be entered into the OneSim VoIP app?

      Once you create the OneSim VoIP account, you will be emailed settings and instructions. You can also see the settings in the My SIM Cards menu of your online account.
114. How To Use Questions
    • How can I add airtime to my OneSimCard service?

      In order to add airtime instantly, simply register a credit card with us on our website.

      There are several ways to add airtime to your OneSimCard service.
      Automatic Recharge - recommended:
      1. Just log on to your account at www.onesimcard.com and set auto-recharge in the Recharge Menu. Funds will be added to your account when your balance drops below the threshold you set.
      From the phone using your credit card:
      1. a) From the phone dialpad dial 098YYYY*XX. Talk. YYYY - Last 4 digits of the credit card used last at OneSimCard.com. YY Amount from 25 to 99 USD

      For example, if you need to add $50 and the last 4 digits of the credit card registered with us is 8654:
      You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.
      * is a star character located on the keypad
      From the phone using 1SIM Fund:
       a) From the phone dialpad dial 098YYYY*XX. Talk. YYYY -  4 digits PIN you created in 1SIM FUND menu. YY Amount from 25 to 99 USD

      For example, if you need to add $50 and the 1SIM FUND PIN is  8654:
      You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with  your new balance.
      * is a star character located on the keypad

      From the OneSimCard.com web interface:
      1. You must log in at www.onesimcard.com each time you wish to add funds.
      1. The minimum recharge amount is US $25.00
      1. Using Recharge PIN purchased from a dealer:
      If you purchased a recharge PIN from OneSimCard Authorized dealer, you can recharge your account from OneSimCard handset from OneSimCard - Add Credit menu. When the Add Credit menu is selected, enter the 10-digit PIN and press the Talk (Send) button. 
115. eSIM
    • How do I install my eSIM?

      Before purchasing, please ensure you have verified that your device is unlocked and one of the supported devices. Installation is completed by using your phone to scan the QR code of the purchased eSIM.  You may scan the QR code by displaying it on the computer screen, another device, or a printed copy.

      If you’ve already purchased OneSimCard eSIM, you can see full installation instructions and access your QR code from the Recharge menu in your online account. Make sure eSIM is selected in the Select SIM Card drop down menu.

      If you have not purchased your eSIM yet, learn more about international eSIM here.

116. OneSimCard Rentals
    • How do I purchase additional airtime?

      The phone will come with $5 of initial airtime. There are three ways to purchase additional airtime.
      1. You can buy the airtime on-line by logging into your account at www.onesimcard.com. Your account will be created automatically when we ship you the phone.
      2. You can set up an auto-recharge which will automatically add value to your existing balance once it goes below a predetermined balance.
      3. You can use your Global Mobile Phone, by submitting a recharge order from the handset. Your credit card on file will be charged and the airtime will be added instantly.
117. OneSimCard General Service Questions
    • How do I recharge using 1SIM Fund?


      First you need to make sure you have funds in your 1SIM Money Fund.

      You can do this by going to your 1SIM Fund menu and adding money from your PayPal, Visa Cards enrolled in Verified By Visa program, Master Card enrolled in the Secure Code program or Bitcoin.

      Once you have money in your fund, then you can add funds to the phone service by one of the following methods:

      To recharge from your onesimcard.com portal:
      1. Go to Recharge Menu and recharge your SIM
        or
      2. Set up auto-recharge in Recharge Settings Menu

      To recharge from the phone using 1SIM Fund:

      Before being able to add money using 1SIM Fund from the phone, you need to log in to your onesimcard.com portal and create a PIN in 1SIM FUND menu.

      To recharge from the phone:
      • From the OneSimCard menu of your phone, scroll down to Add Credit and select this option.
        You will see 'Please enter PIN' on the screen.
        Enter 4 digit 1SIM Fund PIN + * + Amount + press the OK.
        For example, if you need to add $50 and the PIN is 8654:
        You would dial 8654*50 and press OK. In few seconds you will get a confirmation message with your new balance.
      • Alternatively you can do the same from the main dial menu of the phone by dialing: 098+PIN+*+Amount+ Talk (Send) button.
        For example, if you need to add $50 and the PIN is 8654:
        You would dial 0988654*50 and press TALK. In few seconds you will get a confirmation message with your new balance.
            * is a star character located on the keypad

      Money will be deducted from your 1SIM Fund balance.
118. OneSimCard General Service Questions
    • Can I get rewarded for referring friends to OneSimCard?

      Yes, you can! Our Refer a Friend program is available to all OneSimCard active account holders. For each friend you refer that purchases new service, you will receive $10 ($5 for rentals) deposited into your 1SIM Money Fund. The referral bonus will be received once the order for new service is placed, shipped and the 30-day return window has closed. You can then use these bonus awards to recharge your airtime or use toward any other purchases. There are no limits to the number of friends you can refer or the bonuses you can receive!

      In addition, your referred friend will also receive a 5% discount on their initial order, excluding airtime.

      To refer a friend, simply log in to your account and click the Refer A Friend link on your main account menu. You will be notified when your referrals make a purchase and will be able to track all of your referrals right from this Refer A Friend page.

      Please note: in order to be eligible for your bonus you MUST first refer your friend(s) using the Refer A Friend link/page. We will not accept any referrals verbally, via email or by any means other than submitting through the form.
119. OneSimCard General Service Questions
    • How can people call and text me for free using the OneSimCard Connect app?

      OneSimCard Connect is a free app for Apple iOS devices that lets people call and text your OneSimCard-enabled phone at ZERO cost to them. Please note that your OneSimCard balance will be charged to receive these calls at the standard incoming call rate for the country you are in, plus an additional 20c/min. Receiving text messages sent from the app is absolutely free.

      Example 1: you are in China where incoming calls are free and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 20c/min

      Example 2: you are in Brazil where incoming calls are 35c/min and someone calls you using OneSimCard Connect. It will be free for the caller and you will be charged 55c/min

      PLEASE NOTE: You must enable this feature from your online account's My SIM Cards menu in order for people to be able to use the app to contact you.

      Requires Apple iOS 4.3 or later

      Download for free from the iTunes App Store

120. OneSimCard General Service Questions
    • How to estimate the amount of internet data usage on my device?

      General estimates for the amount of data used per service
      Activity Data Usage Services
      per 100MB
      Email
      1 text only email with no attachment 15KB 6820
      1 with attachment (attachments can vary greatly in size) 300KB 340
      Web Browsing
      1 static page visit 300KB 340
      The estimate is just for viewing the page without
      interacting with page elements
         
      Social Media
      1 social media post with photo 350KB 290
      1 Instagram picture upload 150KB 680
      1 WhatsApp text message 5.5 KB 18610
      Uploading and viewing pictures, playing videos,
      application, and games will greatly increase the usage.
         
      Music
      1 min of streaming music 500KB (30MB/hour) 200
      Downloading a 3-min song 3.7MB 25
      Video
      1 min of streaming video (standard) 4MB (240MB/hour) 25
      1 min of streaming video (HD) 15MB (900MB/hour)

      6


      Note: Data usage varies by device. The above examples are estimates only. The actual amount of data used for the described activity can vary.

      Standard definition (SD) video streaming rate: 533KBPS
      High Definition (HD) video streaming rate: 2000KBPS

      1MB = 1,024KB
      1GB = 1,024MB

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