Whatthe Difference Between "Direct Dial" and "Callback Dial" calling?
Direct Dial calling allows the caller to enter the international¬† call prefix, country calling code and telephoneand then directly connected to the person they calling. This how you dial when using your regular mobile service. Direct Dial Calling standard on the OneSimCard Europe & More, OneSimCard Universal and eSIM.
Callback calling also allows the caller to enter the international¬† call prefix, country calling code and telephone. After the called entered, the user immediately receives an incoming call connecting the user to person called. Callback very simple to use and allows for low cost calling on the OneSimCard Plus and OneSimCard Expedition (formerly Data¬†& Roam). Callback does not increase the connection time. It the same as with Direct Dial.
I have a Samsung. When I dial following your instructions it does not work. What's wrong?
How to activate compatibility mode:
¬† 1. Locate and Open "OneSimCard" Menu. ( It could ¬† displayed as STK Menu)
¬† ¬† ¬† ¬† 2.¬†Select "Settings"
Bear in mind that if you have powered your telephone down, and have removed and reinstalled the battery, you
d when used with a OneSimCard.
Can I use a OneSimCard
Can I use a OneSimCardto send an SMS message?
Of course you can! Simply send and receive SMS texts according to your
SMS messages sent to a OneSimCard should always sent to the main OneSimCard mobile rather than to an optional Extra , with the exception of new SMS enabled in USA, Canada and UK Mobile available since Jun 3rd, 2014. When replying from OneSimCard to the SMS received on USA or Canada SMS capable PEN using Europe & More sim or the Expedition SIM, the main of the SIM that starts with 372 displayed on the text receiver . With the Universal SIM, you can select what caller ID shown on the SMS receiving party .
You can also send SMS messages from OneSim VOIP app at much lower rates.
You can also send a free SMS message to any OneSimCard customer from our web site or by sending email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the OneSimCard primary mobile phone number. The maximum of daily SMS sent to the SIM over email or web 25.
Please bear in mind that message should be sent in English characters. In addition, it should notlonger than 160 characters including spaces.
These 2 options of sending SMS by email provide completely free way of communicating, as it usually free for you to send the email and costs nothing for the OneSimCard customer to receive a text message.
Can I move Personal Extra
Can I move Personal Extra(PENs) between SIM cards in my account?
Yes, you can move PENs within both private and corporate accounts. Therea small fee per PEN transfer which deducted from the SIM card the PEN moved to. If there not enough money on this SIM, the fee deducted from the SIM the PEN moved from. If neither SIM card has enough balance, you‚Äôll have an option to recharge. Transaction records posted under the History menu.
I have an older 2G mobile
I have an older 2G mobile. it work internationally?
2G mobileshould work in most countries. However, mobile carriers in some countries have fully discontinued operation of their 2G mobile networks replacing them with newer and faster 3G/4G technologies.
Currently, the list of non-2G countries:
Australia (starting August 2017)
Canada (starting 2018)
USA (starting 2019)
How much does it cost someone in the US or Canada to call to my OneSimCard cell
How much does it cost someone in the US or Canada to call to my OneSimCard cell?
Many U.S. and Canadian carriers can charge more than $3/minute to connect to an Estonian mobile
Callers can also use one of the Common Access (CAN) that we provide to you free of charge in more than 10 countries. Your OneSimCard account simply charged an additional 20c/min to the incoming rate in the country you in to receive those calls. There also the option of ordering a dedicated Personal Extra (PEN) in Canada and many other countries that forward all calls directly to your OneSimCard cell . You can see the list of countries where PENs available here:
You can order a Personal Extra Number when placing your order or later at any time by logging in to your account. Visit our Rates & Coverage page and choose any country to view all rates.
If you would prefer for the caller to pay for calls made, we recommend they buy Speaklonger. Using this service would guarantee a connection to your OneSimCard mobile phone from the U.S and Canada for 20c/min and it is very easy to use without switching your LD carrier.
The newly offered eSIM, OneSimCard Europe & More and Universal SIM cards do not use the callback to make an outgoing call in over 70 countries.
Currently, the mobile application to remove the callback on other SIM cardsnot available.
Whatyour Return/Refund policy?
We do not give refunds for airtime.
You may return an unused or OneSimCard SIM card within 30 days after our shipment of the item to you, provided you never placed a call to or from the mobile issued, all airtime intact and the or OneSimCard SIM card new condition, in the original factory carton, all packaging materials, inserts and manuals, warranty cards (not filled-out) and all related accessories. A 25% restocking fee applied and shipping charges not refunded. Returned merchandise not accepted unless a Return Authorization (an RA) has requested and issued by our Customer Support department. The RA must clearly written on the outside of the box in order to processed.
We not refund airtime used on mis-dialed calls. If you not sure how to dial a in a specific country, please request support from customer service.
There are no refunds for sent SMS messages - either it was delivered to the recipient or not. Not all SMS messages can be or will delivered.
We not refund minutes used for calls to Customer Service. A call made to Customer Service billed at the same rate as a regular call made from the country in which you located.
There no refunds for expired SIM Cards, even if at the time of expiration your SIM Card Account had a positive balance.
There no refunds for expired SIM Card Account balances should you fail to recharge your account with at least a $25 payment within ten (10) months of your preceding $25 recharge.
There no refunds of your account balance if you terminate the Service.
There no charge to your prepaid account if you do not answer the call back. Contact OneSimCard Customer Support for more help.
Whatthe cost to make calls from a OneSimCard to another OneSimCard ?
It depends on the country you're in when making the call. In many countries there
Example 1: two OneSimCard users in Italy and one calls the other, the cost $0.25/min for the caller and free for the receiver.
Visit our Rates & Coverage page and choose any country to view its current rates. Use the dropdown menus to see rates for calling to/from other countries.
PLEASE NOTE: If you activate a discount call plan, the special rate to make OneSimCard-to-OneSimCard calls will not be available. You charged for those calls according to the discount call plan rate.
Icharged a large amount for mobile data service even though I barely used data, what happened?
Each mobile data session Check all rates.
Please note: Some phones, like iPhones and other smartphones, can access data without you even knowing it if you have data enabled. We strongly recommend checking the settings on your or disabling GPRS from your OneSimCard account if you will not be needing data service. By default, all SIM cards are pre-programmed with GPRS data service disabled.
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