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61. Troubleshooting Questions
    • The battery in my phone does not last long? It got fully drained during the flight to Europe. Why?

      There can be a number of reasons why a battery does not hold a charge. Excluding the possibility of it being a faulty battery, there is another important factor to consider. If your phone is not registered on a roaming network, the battery will drain very quickly as the phone is constantly searching for a network to register on. So, if you get on a 6 hour flight and do not turn the phone off, by the time you land at the airport your battery will be drained and you will not be able to call back home.

      The same thing will happen in those areas with spotty or weak signal network coverage - the battery will drain very fast. It is always a good idea to have an extra battery with you when you travel abroad.

62. OneSimCard Rentals
    • Can you provide me with a rental cost example for Alcatel GoFlip phone package?

      Example 1:
      You selected on your order the Alcatel GoFlip package for rental period lasting 1 week and you mailed back the package on time.

      Your rental cost is $19.95 plus round trip shipping.

      Example 2:
      You selected on your order the Alcatel GoFlip package for rental period lasting for 10 days. You were one day late over the rental period.

      Your rental cost is as follows:
      First week:                                 $19.95
      $1.10/day for the next 3 days:     $3.30
      $6.00/day for delay:                   $6.00                           
           Total cost:                            $29.25 Plus Shipping

      Please note that all additional airtime purchased will be charged separately.
63. Ordering Questions
    • How do I order Discount Call, Text and Data plans?

      You can order discount Call, Text and Data packages from your OneSimCard web account after you have received and activated your OneSimCard.

      To order a discount package for your SIM card, follow these steps:

      1. Log into your account at OneSimCard.com
      2. Click on the My SIM Cards menu links
      3. If you have more than one SIM card, make sure the SIM Card you’d like to activate a discount package for is selected
      4. Navigate to the Discount Service Plans section and select a discount package you would like to activate
      5. Click Activate Now to activate the selected package immediately or Activate Later to schedule the activation on a particular date

      Future data plan activation:

      a. You can set up the maximum number of times  data packages to be activated automatically when the package is used up or expired.
      b. You can set the date after which no packages will be activated, so when your travel is over no data packages will be activated and no charges will follow.

      Note: eSIM data plan activation may vary from regular SIM cards. Please follow directions on the account page.

      To learn more about the availability of discount packages for different SIM cards and countries, please visit the Rates & Coverage page

64. OneSimCard General Service Questions
    • Is a micro-SIM or Nano-SIM version of OneSimCard available for the Apple iPhone 4/4S, 5/5C,5S, 6, 6S, 7, 8, X, iPads and other devices?

      We now offer SIM cards in universal sizes, where the SIM card contains all 3 sizes - Mini, Micro and Nano. Simply select the needed SIM version in the shopping cart.

       

65. Rates and Cost Questions
    • Are there any monthly fees or connection charges?

      There are no monthly fees or connection charges for using OneSimCard international cell phone service.

      If you order an optional Personal Extra Number (PEN), there is a small periodic fee to keep the PEN active based on how you choose to be billed (from $1.67 per month). There is also an additional charge to receive a call through any Extra Number. View our Rates & Coverage page and click on any country to view our available Extra Numbers and associated costs.

66. OneSimCard General Service Questions
    • What Are Additional Calling Options Available?

      There are many additional options available to reduce cost as well as to make it easier for callers to reach OneSimCard phone.

       
      These options are:
      • PEN - Personal Extra Numbers - Provides an option to call OneSimCard phone directly locally from 60 countries.
      • CAN - Common Extra Numbers - Provides an option to call OneSimCard phone¬†locally from 10 countries without ordering a PEN. See Help Menu of your on-line account for details.
      • SIM VOIP - iPhone and Android App allows lower cost calling and texting over WI-FI or Mobile Data.
      • OneSimCard Connect App - Android App¬†Makes dialing easier. Auto-correct mis-dialed numbers. Removes the callback feature on the Plus and Expedition (formerly Data & Roam) SIM cards.
      • Viber - Allows Viber Callers to call free to OneSimCard Phone.
67. OneSimCard General Service Questions
    • How can I contact customer support?

      There are a number of ways you can contact customer support.

      However, before you contact us, we strongly recommend that you review our FAQ/Help section, as well as the OneSimCard User Guide that was sent to you with the SIM card or the phone package. If you lost or forgot the User Guide, you can download it from the Help menu of your online account. Most of your potential questions have already have been answered on our FAQ pages.

      If you still need help, here are the options:
      1. There is online live chat at www.onesimcard.com available during normal business hours.
      2. You can submit your support request or questions at http://www.onesimcard.com/contact-support/
      3. You can call us 001-617-313-8888 during normal business hours. Keep in mind that when calling from your OneSimCard enabled phone this is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
      4. You can call from your OneSimCard mobile phone by dialing 096 then pressing Talk/Send. This is not a free call. New! First 3 minutes are free when calling customer support from a OneSimCard enabled phone.
      5. You can submit your support request from your OneSimCard phone by sending a free SMS to 9111. We will review your question and will reply back with an SMS to your OneSimCard phone.

      Please try to be specific in your SMS messages. You do not have to include your OneSimCard number in your SMS request. Please list a brief summary of the problem and we will do our very best to provide you with assistance.
68. OneSimCard General Service Questions
    • What is Universal 3-in-1 SIM size SIM card?

      Universal 3-in-1 SIM size SIM card can be adjusted to 3 different SIM sizes: Regular, Micro and Nano.  Universal SIM card fits all GSM devices that take any of those sizes. Compatible devices include all iPhones, Samsung, HTC and other phones.
69. OneSimCard General Service Questions
    • Can I use OneSimCard service if my phone is locked?

      Yes. There are few options available if your phone is locked to the carrier that sold you the phone.

      • Try contacting the carrier to see if they unlock it for you.

       

      • You can purchase a travel phone bundle with the SIM at

                 http://www.onesimcard.com/international-cell-phones/

      • You can purchase a MI-FI device with OneSimCard ¬†SIM at¬†http://www.onesimcard.com/international-cell-phones/. The Mi-Fi device will provide your locked Android or iPhone with mobile data over Wi-Fi connection that you can use on your phone for Voice and Texts using SIM VOIP app, as well as data for web browsing, email, GPS navigation, etc.
70. Rates and Cost Questions
    • How much does it cost to receive a call with OneSimCard?

      Receiving calls is free in over 150 countries when received on your primary European phone number, including in most of Europe. To receive a call on your U.S. number or other Personal Extra Number, there is an additional per minute rate added. View all international cell phone rates.

      If you receive a call through a Common Access Number or Personal Extra Number (such as a U.S. number) there is an additional charge of 20c/min. In countries with free incoming calls this would be your only charge per call.

      All incoming SMS text messages are free to receive when received on your primary European number. Add 9 cent per SMS when receiving text on US or Canada PEN.

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