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71. OneSimCard General Service Questions
    • Can I check my Voice Mail from a phone other than my OneSimCard phone?

      Yes. You can access the Voice Mail from other phones.

      First you need to set up a voicemail password by either calling from your OneSimCard phone or logging in to your account and clicking on the Voicemail link.

      Once the password is set up, you can dial voice mail access number:

      Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770

      Local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905

      New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.

      IMPORTANT NOTE: Voicemail messages will be automatically purged from your inbox after one month, so please be sure to save the content of any important messages before they are deleted.
72. Rates and Cost Questions
    • Does calling to a mobile phone cost more than calling to a land line?

      No, it does not cost more to dial an international mobile number using OneSimCard service. You will receive the same very low per minute rate whether calling to a mobile phone or to a land line.

      You can find all rates listed on our Rates & Coverage page.
73. OneSimCard General Service Questions
    • Does OneSimCard offer any Hearing Aid Compatible (HAC) phones?

      Yes. You can find a list of available HAC phones here.
74. Rates and Cost Questions
    • Are there any additional roaming charges?

      There are NO additional roaming charges. The rates you see listed on our Rates & Coverage page are the only rates you will be charged when making or receiving calls on your OneSimCard enabled cell phone.
75. OneSimCard General Service Questions
    • Do I need to activate the SIM card when my order is received or purchased from a retail store?

      Yes, you will need to activate the SIM card once the order is received.

      All OneSimCard international SIM cards and international cell phones with SIM cards are shipped inactive to prevent theft and improve security. Only the person who placed the order for OneSimCard service can activate it.

      Activation is very simple: When you receive the SIM, just log in to your account at www.OneSimCard.com and click the large Activate button you will see in the middle of the screen.

      Retail Customers: If you purchased your SIM card through an online or brick-and-mortar retail store, you should have received activation instructions inside the product packaging. To activate retail SIM cards, go to www.OneSimCard.com/Retail enter your new OneSimCard international mobile number and fill out the form to register and activate the SIM card.
76. OneSimCard General Service Questions
    • When my order will be shipped?

      Sim card and phone orders placed during business hours before 3 PM Eastern Time will be shipped on the same day the order was placed. Orders placed after 3 PM will be shipped the next business day. The only exceptions are phone that are out of stock. In this case you will be notified about delayed shipping during the purchase.
      Rental Orders will be shipped in such a way so you will received it 1 day before the Rental Start date you indicated on your order. For last minute rental orders, you will have to use express delivery options.
77. OneSimCard General Service Questions
    • Can I send SMS text messages to a OneSimCard enabled phone by email?

      Yes, you can send SMS messages by sending an email to 372XXXXXXXX@sms.onesimcard.com, where 372XXXXXXXX is the 11-digit OneSimCard mobile phone number you are trying to reach.

      Please note that message should be sent in English characters only and no attachments to this email are allowed.

      This option of sending SMS by email provides a completely free way of communicating, as it is usually free for you to send the email and costs nothing for the OneSimCard customer to receive it. The maximum number of daily received SMS sent by email or from the web per SIM is 25.

       

      Starting June 3rd, 2014 OneSimCard offers new USA and Canada PENs capable of receiving SMS ( Text Messages) . These PENs carry a charge of 9 cent per received SMS. These PENs can receive only SMS sent from a mobile device and will not receive texts sent from web sites of Gmail, Yahoo, banks etc. If you need to receive alerts from the web site sent to your mobile phone, we suggest you to select the alert option by email and provide OneSimCard email of your phone 372XXXXXXXX@sms.onesimcard.com, which you will receive as an SMS.

       

      Starting January 10th, 2019 OneSimCard offers new UK Mobile PENs capable of receiving SMS and sending SMS. Receiving text on UK Mobile SMS number is free.

78. OneSimCard General Service Questions
    • Can I use a OneSimCard enabled phone in Japan, South Korea and Myanmar?

      All OneSimCard international SIM cards work in Australia, Japan, South Korea, Myanmar, Singapore and other couuntries where 2G networks no longer available. These countries use 3G/WCDMA networks, so only phones with the specific 3G/WCDMA/HSDPA/UMTS 2100 frequency will work in these countries. Most modern smart phones have this option today including all iPhones. You should check your phone specification to make sure your phone has this 3G band,

      OneSimCard offers cell phones with the necessary 3G band for Japan and South Korea that also work in every other country where we provide service:

79. OneSimCard General Service Questions
    • Is Voice Mail available with OneSimCard?

      Yes - Voice Mail is available. You can turn it on/off from your phone or from our web site interface. Checking to see if there are any messages on your voicemail is free and can be done easily from your phone or online. Listening to your voice mail messages from your phone is billed at the cost of an outgoing call from the country you are in, except in the countries where we offer a discounted rate for calling voicemail.

      New Toll Free access number for customers in the U.S. or Canada to retrieve voicemail for free: 1-866-703-4770

      New local U.S. number for worldwide customers to retrieve voicemail: 1-213-805-2905
      • To turn voicemail ON from your phone:
        dial 091 and press the TALK/SEND button
      • To turn voicemail OFF from your phone:
        dial 090 and press the TALK/SEND button
      • To check if you have any voicemail messages from your phone:
        dial 094 and press the TALK/SEND button

      New Online Voicemail Feature: You can now listen to voicemail for free by logging in to your account and clicking on the Voicemail link. There, you can also set voicemail to be emailed to you as an audio file and change passwords and other settings.

      You will receive a text notification for each new Voice mail received. Below is a sample notification message:
      "You have 1 new message in your mailbox at (Date, GMT Time). To listen to new message dial 095. Per minute charge applies."

      IMPORTANT NOTE: Voicemail messages will be automatically purged from your inbox after one month, so please be sure to save the content of any important messages before they are deleted.
80. OneSimCard General Service Questions
    • What to do if I am unable to unlock my mobile phone?

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